Overview:

Under general direction, supervises the staff performing contracted activities at client accounts. Ensures staff is meeting quality and productivity standards as defined by client and manager.

Responsibilities:

Assist with the management of all services contracted by client at the assigned site

Ensure staff is meeting quality and productivity standards as defined by client and manager

Ensure proper maintenance and usage of all equipment and supplies

Interface with the client, Operations team, and Corporate departments

Assist manager with the completion of staff payroll, site billing, service enhancements and employee of the month nominations on a timely basis

Supervise tasks or special projects and ensure their completion by set deadlines

Initiate communication and problem solving with manager in addressing client’s issues

Assist manager to manage budget and control expenses effectively

Prepare monthly production and volume reports in order to measure productivity and prepare billing charges

May contact and negotiate with outside vendors, if necessary

Perform other duties as requested by Site Manager and client

Qualifications:

Associate's Degree preferred or equivalent experience                        

2 or more years supervisory experience preferred in reprographic/mail setting

Excellent customer service, professional attitude and appearance are a must

Ability to work overtime & meet deadlines

Possess strong communication skills           

PHYSICAL DEMANDS

Physical activity required including bending, reaching, lifting and prolonged periods of sitting or standing

May lift and/or move up to 50 lbs

What We Offer:

Competitive pay & benefits!

Comprehensive training and development programs that prepare employees to advance from within.

A company focused on creating a positive work and client environment.

Employee discounts on entertainment, products, and services nationwide!

Come Join Our Team!