Overview:

The Assistant Installer measures, preps and installs custom closets in customer homes, while providing exceptional customer service.  This position may work solo or as part of a team during projects. This position communicates regularly with Installation Schedulers, Design Consultants, Store Managers and Area Directors.  This is a full-time, hourly, non-exempt position. 

What We Stand For  

Established in 1978, The Container Store has grown to be the leading specialty retailer of storage and organization products in the United States and the only national retailer solely devoted to the category. We provide creative, multifunctional, customizable storage and organization solutions that help our customers save time, save space and improve the quality of their lives. We foster a culture built around our Foundation Principles, which define how we approach our relationships with our employees, vendors, customers and communities and influence every aspect of our business. 

We believe in taking care of our team. That's why we offer a comprehensive benefits package that goes beyond just health insurance (though we've got that covered too!). Here at The Container Store, we're passionate about helping you contain your health, grow your career, and find balance in your life.

Here's a peek at what you can expect:

Competitive health, dental, and vision plans to keep you and your loved ones well.

401(k) retirement savings plan with optional investment guidance and assistance offered through Fidelity.

Unique "1equals3" website for easy access to your benefits information and company updates.

We've got your back! Competitive sick pay and PTO plan to ensure you can take time off to recharge and come back feeling your best.

For our full-time associates, we offer even more:

Peace-of-mind benefits: Basic life insurance, disability insurance options, accident insurance, critical illness insurance, hospital indemnity insurance and flexible spending accounts (FSAs)

Family-focused support: Considerate parental leave policies, adoption and surrogacy assistance, and fertility & maternity support program

Work-life balance boosters: Paid holidays, gym membership discounts, and a qualified transportation benefits program to save on commutes.

Discounts galore: Enjoy a hefty discount on our amazing products, including merchandise, custom spaces, and services, gift cards, and pet insurance (because fur-babies matter!).

Recognition you deserve: We honor our employees with service awards and retirement gifts, celebrate those who exemplify our core principles, and recognize exceptional daily contributions.

Thriving with diversity: Participate in our Employee Resource and Affinity Groups and help guide how we give back to the community, while having a space to connect, support one another, and celebrate cultural heritages.

But that's not all! We offer a fun and collaborative work environment where you can learn, grow, and make a real difference.

Responsibilities:

Accurately measures spaces (in inches and millimeters) and identifies all obstructions that could impact the customer’s design

Arrives at the customer’s home on time to assist the transportation company in safely and efficiently moving product into the customer’s space

Inventories all product and immediately calls in any damaged or missing product to The Container Store Services

Protects all customer property, flooring and walls to prevent damage

Removes any existing closet systems and performs basic patch and paint on areas removed

Performs accurate and precise installation per the design plans

Cleans the workspace and removes trash and debris

Performs service orders if needed, due to errors, damages or missing product to complete a customer’s space

Acts professionally when in the customer’s home and resolve issues any issues that may arise

Drives up to 200 miles per day depending on job location, although most jobs are within 25 miles of a Dallas-Fort Worth metroplex store

Make sound decisions in the best interest of our customers and our company

Consistently arrives promptly to work the assigned schedule

Responsible for maintaining discretion related to all confidential/sensitive company and customer information

Performs other requested tasks and duties

  

Qualifications:

Preferred but not required, experience as trim carpenter, finish carpenter, cabinet installer, mill-works installer, wood-shop worker or similar job within the carpentry industry

Experience providing exceptional customer service

Knowledge of Salesforce Field Service a plus

Able to safely use a table saw, miter saw, circular saw, router, nail gun, etc.

Able to measure accurately in inches and millimeters

Takes pride in work with great attention to detail

Reliable transportation for travel to customers’ homes for scheduled appointments

Must have valid automobile insurance, pass appropriate state car inspection and sign vehicle inspection form 

Must meet safety regulations including passing a Motor Vehicle Records report, a criminal background check and a pre-employment drug screen

Based in the Dallas/Ft Worth area

Ability to work in a constant state of alertness and a safe manner

Is committed to working scheduled hours and has the flexibility to work additional hours based on changing business needs

Knowledge of industry business and passion for following trends in the industry

Ability to communicate clearly and effectively in a professional manner, both orally and in writing, at all levels within and outside the organization

Ability to quickly separate the mission-critical tasks from the lower priority tasks; focuses on the most value-added projects of the day or week

Flexible, with a positive attitude and passion for knowledge

Strong time management and organizational skills with the ability to successfully manage multiple projects at once

Possesses focused attention to detail while working quickly and accurately under pressure

Makes strategic and effective decisions in the best interest of our customers and our company, taking care to objectively process information

Ability to work within and exemplify The Container Store brand which we describe as matchless, fun, authentic, team-focused and life-changing

The Container Store promotes a smoke-free, drug-free environment. 

We are proud to be an and comply with the