Job Description

The Senior Solutions Engineer, reflects the mission, vision, and values of NM, adheres to the organization’s Code of Ethics and Corporate Compliance Program, and complies with all relevant policies, procedures, guidelines and all other regulatory and accreditation standards.

The Senior Solutions Engineer is responsible for designing, developing, and operationalizing custom developed software created by Northwestern Medicine.

Northwestern Medicine Information Services drives innovative, high-value solutions to transform health care.  

We are committed to supporting the relentless pursuit of better medicine by providing exceptional service to our patients and guests as well as internal clients across the organization. To ensure excellence, our team goes to extraordinary lengths to ensure that our systems work together seamlessly. 

Northwestern Medicine understands that technology plays an integral role in shaping the future of health care. Information Services strategically supports the organization by:  

Leveraging AI, automation and rollout of advanced cyber controls that support digital transformation strategies 

Implementing advanced technologies in clinical and administrative areas  

Furthering development of the end user support model to help enhance modern infrastructure

Responsibilities:

Design software solutions in a team-based environment by studying information needs, conferring with users, studying systems flow (including, data usage and work processes), investigating problem areas and recognizing opportunities for improvement 

Participate in agile software development from concept, design and testing 

Create and demonstrate solutions by developing documentation, flowcharts, layouts, diagrams, charts, and clear code with comments.

Stay current on development tools, programming techniques and computing equipment by participating in educational opportunities and reading professional publications  

Provide ad hoc project status, participate in meetings and conference calls 

Make informed decisions quickly and take ownership of services and applications at scale 

Perform code reviews, provide operational support and engage in testing performance of custom solutions as needed 

Mentor junior solution engineers and engage in providing knowledge transfer to others on the team 

Facilitate a culture of collaborative teamwork within NMIS and on the assigned team 

Focus on team success and promote collaborative efforts with others 

Shift easily among different technical and project roles as required by situation 

Adapt well to rapid change and multiple priorities 

Contribute to the IS Knowledge Repository