Job Description

We are seeking an experienced Call Center Supervisor to join our team at a dynamic credit union in Irving. In this role, you will lead and support a high-performing team while also working on the front lines, handling calls alongside your team. A key part of your responsibilities will be utilizing data analytics to drive performance, improve customer service, and optimize call center operations.

Key Responsibilities:

Supervise and mentor call center staff while maintaining a positive work environment.

Handle member inquiries directly via phone, ensuring high-quality service.

Leverage data analytics to track key performance metrics, identify trends, and implement improvements.

Ensure compliance with credit union policies and procedures.

Assist in staff training and development for ongoing team growth.