Call Center Supervisor – Credit Union
Posted on Oct 4, 2024 by Financial Staffing Resources, Ltd.
Irving, TX
Admin & Secretarial
Immediate Start
Annual Salary
Full-Time
Job Description
Are you passionate about delivering exceptional member service while leading a dynamic team? We are looking for an enthusiastic Call Center Supervisor to join our credit union! If you thrive in a fast-paced environment, enjoy solving problems, and have a strong understanding of financial services, this could be the perfect role for you.
Key Responsibilities:
Deliver an outstanding member experience by resolving inquiries with care, knowledge, and professionalism.
Supervise daily call center operations, ensuring the team meets performance goals and service levels.
Coach and mentor team members to enhance their skills, focusing on cross-selling opportunities.
Assist members with opening/closing accounts, lending inquiries, and resolving issues efficiently.
Conduct quality assurance reviews and provide feedback to maintain service consistency.
Troubleshoot issues with digital platforms and member services, ensuring smooth access.
Stay informed about lending practices, compliance, and industry trends.
Are you passionate about delivering exceptional member service while leading a dynamic team? We are looking for an enthusiastic Call Center Supervisor to join our credit union! If you thrive in a fast-paced environment, enjoy solving problems, and have a strong understanding of financial services, this could be the perfect role for you.
Key Responsibilities:
Deliver an outstanding member experience by resolving inquiries with care, knowledge, and professionalism.
Supervise daily call center operations, ensuring the team meets performance goals and service levels.
Coach and mentor team members to enhance their skills, focusing on cross-selling opportunities.
Assist members with opening/closing accounts, lending inquiries, and resolving issues efficiently.
Conduct quality assurance reviews and provide feedback to maintain service consistency.
Troubleshoot issues with digital platforms and member services, ensuring smooth access.
Stay informed about lending practices, compliance, and industry trends.
Reference: 203247288
https://jobs.careeraddict.com/post/95787178
Call Center Supervisor – Credit Union
Posted on Oct 4, 2024 by Financial Staffing Resources, Ltd.
Irving, TX
Admin & Secretarial
Immediate Start
Annual Salary
Full-Time
Job Description
Are you passionate about delivering exceptional member service while leading a dynamic team? We are looking for an enthusiastic Call Center Supervisor to join our credit union! If you thrive in a fast-paced environment, enjoy solving problems, and have a strong understanding of financial services, this could be the perfect role for you.
Key Responsibilities:
Deliver an outstanding member experience by resolving inquiries with care, knowledge, and professionalism.
Supervise daily call center operations, ensuring the team meets performance goals and service levels.
Coach and mentor team members to enhance their skills, focusing on cross-selling opportunities.
Assist members with opening/closing accounts, lending inquiries, and resolving issues efficiently.
Conduct quality assurance reviews and provide feedback to maintain service consistency.
Troubleshoot issues with digital platforms and member services, ensuring smooth access.
Stay informed about lending practices, compliance, and industry trends.
Are you passionate about delivering exceptional member service while leading a dynamic team? We are looking for an enthusiastic Call Center Supervisor to join our credit union! If you thrive in a fast-paced environment, enjoy solving problems, and have a strong understanding of financial services, this could be the perfect role for you.
Key Responsibilities:
Deliver an outstanding member experience by resolving inquiries with care, knowledge, and professionalism.
Supervise daily call center operations, ensuring the team meets performance goals and service levels.
Coach and mentor team members to enhance their skills, focusing on cross-selling opportunities.
Assist members with opening/closing accounts, lending inquiries, and resolving issues efficiently.
Conduct quality assurance reviews and provide feedback to maintain service consistency.
Troubleshoot issues with digital platforms and member services, ensuring smooth access.
Stay informed about lending practices, compliance, and industry trends.
Reference: 203247288
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