Overview:

Why PLS? Because You Deserve Better!®  PLS — which stands for People – Location – Service — is a leading retail provider of financial services.  The “P” comes first, because our customers are at the center of everything we do, and we recognize that it’s our exceptional team members who go above and beyond every day.  The PLS Group, headquartered in Chicago, is comprised of over 200 financial service centers in 12 states.  Through our check cashing stores, we provide consumers with convenient financial products and services to help them manage their day-to-day financial needs. Although many of our customers have banking relationships, we believe that our customers use our financial services because they are convenient, transparent, and frequently more affordable than available traditional alternatives. PLS was founded in 1997 by Bob and Dan Wolfberg, who serve as Co-Presidents.

Position Overview: 

Successful Motor Vehicle Assistant Store Managers are responsible for providing leadership to ensure the store delivers outstanding customer service, meets all operating objectives, sales, and financial goals, and follows company policies and procedures. The Assistant Manager performs all the duties of a Customer Service Representative plus assists the Store Manager in the day-to-day operations of the store, and in the absence of the Store Manager, is responsible for directing the activities of all employees. 

Responsibilities:

Job Responsibilities: 

Maintaining exemplary customer service within the store and establishing special business relationships with our customers so they will choose to do business with us rather than our competitors 

Assisting the Store Manager in implementing strategies to help meet store goals and objectives 

Assisting the Store Manager with recruiting, developing, and motivating store employees who exceed internal and external customer expectations 

Ensuring compliance with federal, state, and local regulations 

Providing service to customers in obtaining motor vehicle titles, registrations, permits, and any other motor vehicle services  

Ability to learn and apply Arizona Department of Transportation Motor Vehicle Department “ADOT MVD” rules, regulations, processes, and procedures  

Establishing a strong customer service/selling culture to maximize sales 

Working as a Customer Service Representative and supervising CSR activities in the absence of the Store Manager, including but not limited to transaction processing, maintenance of cash drawers, and cash handling procedures 

Marketing within your community to increase market share and store revenues 

Resolving customer complaints for increased customer satisfaction 

Assisting the Store Manager with controlling labor hours, cash, store audits, and shrinkage 

Helping maintain a neat and clean store environment for our customers and employees 

Other duties as assigned 

  

Job Requirements: 

A minimum of one-year management experience 

Driving record must be in good standing 

High school diploma or GED equivalent 

Knowledge of level 1 inspection, vehicle registration and renewal, and other motor vehicle services.  

Ability, willingness, and comfort to engage with customers 

Ability to develop positive relationships with internal and external customers 

Strong desire to exceed corporate initiatives and inspire excellence in a team 

Superior verbal and written communication, and presentation skills 

High-energy, collaborative management experience 

Professional appearance and demeanor 

English/Spanish bilingual is a plus 

Qualifications:

Working Conditions and Physical Requirements: 

Must be able to remain in a stationary position for extended periods of time 

Must be able to lift 5-10 lbs. with little assistance 

Must be able to work in restrictive spaces 

Must manage a number of projects at one time and handle frequent interruptions to meet the needs and requests of customers 

Benefits: 

Benefits for eligible employees include medical/dental/vision, 401k, vacation, opportunities for advancement, ongoing training available. 

We strive to demonstrate our Core Values in all positions at PLS: 

Communication ● Customer Focus ● Integrity and Trust ● Teamwork ● Results 

PLS Financial Services is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, disability, marital status, protected veteran status, or any other characteristic protected by law. PLS Financial Services is a drug-free workplace. PLS provides reasonable accommodations to applicants with disabilities. If you need a reasonable accommodation for any part of the application and hiring process, please notify your Recruiter or a member of our Human Resources team to make arrangements. The decision on granting reasonable accommodation will be made on a case-by-case basis. 

  

For jobs located in the City of Los Angeles, consistent with the requirements of the Fair Chance Initiative for Hiring Ordinance, qualified applicants with criminal histories will be considered for employment