Join the team at ODE AUTO REPAIR & TIRE as a Service Advisor, where you will be the critical link between our dedicated automotive technicians and our valued customers. We pride ourselves on our commitment to providing exceptional service and are looking for someone with a passion for the automotive industry and outstanding communication skills. In this role, you will be responsible for ensuring a seamless customer experience from the moment they walk in until their vehicle is service-ready.

Responsibilities

Welcome customers and assess their automotive service needs through effective communication and active listening

Provide detailed explanations of services and repairs, including cost estimates and timelines

Schedule appointments, manage service workflows, and keep customers informed about the status of their vehicles

Collaborate with technicians to ensure all repairs and maintenance tasks are completed accurately and on time

Maintain accurate records of customer interactions, work orders, and service history

Address customer concerns promptly and ensure satisfaction through follow-ups and resolutions

Promote additional services and maintenance packages to enhance customer experience and vehicle longevity

Requirements

Proven experience as a Service Advisor or in a similar customer service role, preferably in the automotive industry

Strong understanding of automotive repairs and maintenance procedures

Exceptional communication skills and a customer-first mindset

Able to handle multiple tasks and prioritize customer needs effectively

Strong organizational skills with attention to detail

Familiarity with automotive service software and repair estimation tools

High school diploma or equivalent; further education in automotive technology is a plus

Benefits

$900-1100 per week to start

Bonus's

Paid Training

& More