Sterling Car Care, a trusted automotive repair shop with a strong commitment to customer satisfaction, is currently looking for a skilled and customer-oriented Automotive Service Advisor to join our team. As an Automotive Service Advisor, you will be the main point of contact for our customers, ensuring their needs are met and providing them with an exceptional service experience.

Responsibilities

Greet customers and assist them with scheduling and booking appointments for service and repairs

Listen attentively to customers' concerns and accurately document their vehicle issues and requirements

Provide thorough and detailed information on recommended services, including estimates and timelines

Coordinate with the automotive technicians to ensure timely and efficient completion of repairs and maintenance

Communicate with customers throughout the service process, keeping them updated on the status of their vehicles

Handle customer inquiries, complaints, and feedback in a professional and empathetic manner

Requirements

Previous experience in a similar role as an Automotive Service Advisor

Strong knowledge of automotive repair and maintenance procedures

Excellent communication and interpersonal skills

Ability to multitask and work in a fast-paced environment

Proficient in using computer systems and software for service scheduling and documentation

Detail-oriented and organized

Customer service-oriented mindset

Benefits

5 Days Per Week

No Weekends

No late nights

Health Care Plan (Medical, Dental & Vision)

Retirement Plan (401k, IRA)

Life Insurance (Basic, Voluntary & AD&D)

Paid Time Off (Vacation, Sick & Public Holidays)

Short Term & Long Term Disability

Training & Development

Wellness Resources