Overview:

What you can expect! 

Find joy in serving others with IEHP! We welcome you to join us in “healing and inspiring the human spirit” and to pivot from a “job” opportunity to an authentic experience!

Under the general supervision of the Manager and direct supervision of the Supervisor, the Community Health Worker (CHW) will be responsible for supporting Members in improving their health and well-being, through outreach and engagement activities, which are primarily field based. The CHW works closely and collaboratively with the care management program team, as well as with the designated medical teams, to ensure high quality and seamless care for Members. This position may support multiple units with the Health Services Division.

Applicable to Bilingual job code only - This is a Bilingual (English/Spanish) position. The Team Member in this role must take a language proficiency assessment and must receive a passing score.

Key Responsibilities:

1. Responsible for assisting Members in navigating the healthcare system by finding and following up by phone and in person with hard-to-reach Members, helping Members successfully participate in their medical and/or behavioral health care by overcoming barriers to care, and sharing information on barriers with IEHP, Integrated Transitional Care and/or Providers to improve collaborative process. 

2. Model the highest ethical behavior in relationships with co-workers, supervisors, Members, Providers, and colleagues in the community.

3. Responsible for engaging with Members, both in-person and on the phone, in a manner that utilizes evidence-based approaches (such as Motivational Interviewing) that promotes collaboration between the Member and his or her medical/behavioral team, as well as to increase the Member’s sense of control over their whole health.

4. Responsible for building and maintaining a positive working relationship with Providers, including, but not limited to, communication via in-person, over the phone, and through digital means such as email and fax.

5. Responsible for promoting a collaborative and effective working environment within the care management program and integrated transitional care teams by engaging in evidenced-based communication strategies (such as Motivational Interviewing) when discussing responsibility and sharing of tasks, effectively resolving conflicts as they arise, and collaborating on Member case discussions. 

6. Model commitment to continuous quality improvement by engaging in quality improvement initiatives and projects, such as identifying and addressing HEDIS gaps, and by identifying, developing, and testing new practices for improving outcomes. 

7. Ensures documentations are accurate, useful and in compliance with regulatory requirements and accreditation standards.

8. Participates in all appropriate staff meetings or other activities as needed.

Commitment to Quality: The IEHP Team is committed to incorporate IEHP’s Quality Program goals including, but not limited to, HEDIS, CAHPS, and NCQA Accreditation.

Additional Benefits:

Perks

IEHP is not only committed to healing and inspiring the human spirit of our Members; we also aim to match our Team Members with the same energy by providing prime benefits and more.

CalPERS retirement

457(b) option with a contribution match

Generous paid time off- vacation, holidays, sick

State of the art fitness center on-site

Medical Insurance with Dental and Vision

Paid life insurance for employees with additional options

Short-term, and long-term disability options

Pet care insurance

Flexible Spending Account – Health Care/Childcare

Wellness programs that promote a healthy work-life balance

Career advancement opportunities and professional development

Competitive salary with annual merit increase

Team bonus opportunities

Qualifications:

Education & Experience

Two (2) years of experience as a CHW, Promotora, or Health Navigator, or two (2) years of experience working in community outreach, customer service, or within a medical office, or a Behavioral Health or Substance Use Disorder program required

Applicable to Bilingual job code only -Bilingual (English/Spanish) - written and verbal skills required

Successful completion of an approved Community Health Worker program or will complete within six (6) months of hire

Key Qualifications

Able to sufficiently engage members in a variety of settings, including on the phone, at Member’s homes, in hospitals and other settings.

Ability to develop relationships with community members and leaders, including in the faith-based community.

A high degree of skillful decision making and judgement, in an autonomous position , including knowing when to consult with the team, supervisors, and experts. Able to develop effective relationships with team members, despite working primarily in the field.

Knowledge of the community the CHW will be working in, especially non-professional resources, and their reputation in the community. 

Understanding of and sensitivity to mental health conditions and addictive disorders.

Awareness of the impact of unmitigated bias and judgement on health; commitment to addressing both. 

Understanding of, and a commitment to, high preforming team practices.

For Integrated Transitional Care:

In addition to the above, up to date knowledge on DHCS’s criteria for Transition of Care, knowledge of evidence based communication such as Motivational Interviewing or similarly empathy based communication strategies and understanding of and sensitivity to multi-cultural communities.

Highly skilled interpersonally with excellent teamwork and relationship skills.

Highly skilled in interpersonal communication, including resolving conflict.

For Integrated Care Transitional Care:

Demonstrate computer skills in application of the platforms, such as Care Director, Care Prominence, and other platforms used by IEHP 



Start your journey towards a thriving future with IEHP and apply TODAY!

Work Model Location:

Hybrid

Pay Range:

USD $25.90 - USD $33.02 /Hr.