Overview:

BrightView’s Behavioral Health Technicians are key support personnel for our clinic teams and assist in the delivery of an efficient patient experience. This role is essential to ensure our centers run efficiently and productively while upholding compliance to policies and procedures. You will support Medical, Nursing and Behavioral Health providers and patients through a variety of tasks related to patient care management, organization, and communication.  

Responsibilities:

RESPONSIBILITIES: 

Prepare charts/documents to assist our patients care providers with an efficient workflow of daily visits, conducive to quality care for patients. 

Conduct screening assessment interviews with new patients prior to their first visit to collect and chart patient demographic information, medical histories, allergies, current medications, behavioral health history, substance use history, family medical and social history and other information as directed.  

Assist with scheduling patient appointments. 

Facilitate evidence-based psychoeducational groups as directed and under appropriate supervision. 

Timely and accurate documentation into various technology platforms, including and Electronic Medical Record (EMR). 

Assist with patient case/care management duties under supervision and as directed.  

Other duties as assigned. 

KNOWLEDGE SKILLS, AND ABILITIES 

Excellent verbal and written communication skills 

Highly empathetic and compassionate to effectively support the recovery journey of BrightView’s patients 

Competent at working with a diverse population of colleagues and patients 

Natural problem solver, looks for solutions to best meet patient needs with a sense of urgency 

Team-player, able to work collaboratively in a multidisciplinary healthcare environment 

Adaptable and agile within a dynamic work environment 

Technologically capable, comfortable operating in multiple systems for communication and documentation purposes. Familiarity with MS Office software (Outlook, Teams, Word, etc) preferred 

Embraces BrightView’s culture of compliance - operates with a high degree of integrity and compliance to work standards and regulatory requirements 

Familiarity with HIPAA and 42-CFR Part 2 desired 

Prior experience with harm reduction a plus 

Qualifications:

QUALIFICATIONS: 

EXPERIENCE 

Preferred: 1+ year of industry related experience 

EDUCATION: 

Required: Highschool Diploma or equivalent required 

Preferred: Bachelors Degree in related field 

We offer competitive compensation packages, comprehensive benefits, and a supportive work environment dedicated to professional growth and development. 

BrightView is committed to the principles of equal employment. We are committed to complying with all federal, state, and local laws providing equal employment opportunities, and all other employment laws and regulations. It is our intent to maintain a work environment which is free of harassment, discrimination, or retaliation because of age, race, color, national origin, ancestry, religion, sex, pregnancy (including childbirth, lactation and related medical conditions), physical or mental disability, genetic information (including testing and characteristics), veteran status, uniformed servicemember status, or any other status protected by federal, state, or local laws. The company is dedicated to the fulfillment of this policy in regard to all aspects of employment, including but not limited to recruiting, hiring, placement, transfer, training, promotion, rates of pay, and other compensation, termination, and all other terms, conditions, and privileges of employment. 

OTHER DUTIES: 

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee of this job. Duties, responsibilities, and activities may change at any time with or without notice.