IT Support Associate
Posted on Oct 4, 2024 by DSI Systems
Richardson, TX
IT
Immediate Start
Annual Salary
Full-Time
DSI is a sales enablement company that has an immediate career opportunity for a motivated IT Support Associate to join our team. The IT Support Associate will provide day-to-day support to the organization’s end users desktop computers, printers, phones, mobile devices, and software.
As the IT Support Associate, you will interface directly with internal customers and various departments, troubleshooting user issues to resolution. Additionally, you will assist the IT department with various tasks and support of Audio/Visual equipment including projectors and sound systems.
This is an in-office position that will report to our Richardson, office Schedule Monday – Friday 8:30 am – 5 pm
About DSI
DSI is a family-owned company that has been in business since 1984. We provide enhanced value that delivers results for our clients and partners; through sales management, marketing assistance, hardware logistic solutions, immersive training, engineering expertise, and proprietary software solutions.
We believe that relationships are the most important part of our business. Whether it’s mobility, broadband, video, commercial, residential, L&I, MDU, or all; we are a one-stop solution to help sales partners uncover growth opportunities.
Requirements
Provide support for Windows workstations, various peripherals, and VOIP phones
Perform hardware and software installation, upgrades and configuration
Adhere to company procedures for hardware and software requests and installs
Provide problem diagnosis and resolution for hardware and software issues
Install all peripheral components such as printers, scanners, phones and disk drives
Answer inbound technical support calls and emails
Provide telephone, in-person, and remote support to end-users
Troubleshooting of LAN/WAN connectivity issues
Provide accurate and timely logging of problems
Escalate issues as needed
Work with vendor, software provider, and manufacturer support as needed
Monitor the ticketing system and complete tickets in a timely manner
Image new and existing desktop systems
Maintain proper inventory of corporate assets
Provide updates, status information, and completion information to manager and/or users as needed
Support corporate audio/visual equipment
Travel between office sites to perform assigned duties
Performs additional duties and assignments as requested
Must be very security conscious and do all it takes to avoid sensitive data falling into the wrong hands
Ability to effectively handle stress, pressures, and challenges
Skills & Abilities
Evaluate critical systems, prioritize workflow, and determine solutions
Excellent written and verbal communication skills
Interpret and apply laws, regulations, and policies
Provide technical assistance for computer problems
Read and understand technical manuals
Work for extended time at the keyboard/terminal
Maintain effective working relationships with supervisor and coworkers
Work flexible hours, possibly including weekends and evenings
Experience Required
1-2 Years of Desktop Administration
Knowledge of
Computer, network operations, and maintenance
LAN/WANs
Microsoft Windows XP/7/10/11 Operating Systems
Benefits
Medical, Dental & Life insurance are available on the first day of the month following your first day of employment – no extended waiting period
401k Plan with employer matching
Paid vacation, personal/sick days, and bereavement time
Employee Profit Sharing Program
50% AT&T wireless discount
Paid training
Advancement opportunities, we prefer to promote from within!
As the IT Support Associate, you will interface directly with internal customers and various departments, troubleshooting user issues to resolution. Additionally, you will assist the IT department with various tasks and support of Audio/Visual equipment including projectors and sound systems.
This is an in-office position that will report to our Richardson, office Schedule Monday – Friday 8:30 am – 5 pm
About DSI
DSI is a family-owned company that has been in business since 1984. We provide enhanced value that delivers results for our clients and partners; through sales management, marketing assistance, hardware logistic solutions, immersive training, engineering expertise, and proprietary software solutions.
We believe that relationships are the most important part of our business. Whether it’s mobility, broadband, video, commercial, residential, L&I, MDU, or all; we are a one-stop solution to help sales partners uncover growth opportunities.
Requirements
Provide support for Windows workstations, various peripherals, and VOIP phones
Perform hardware and software installation, upgrades and configuration
Adhere to company procedures for hardware and software requests and installs
Provide problem diagnosis and resolution for hardware and software issues
Install all peripheral components such as printers, scanners, phones and disk drives
Answer inbound technical support calls and emails
Provide telephone, in-person, and remote support to end-users
Troubleshooting of LAN/WAN connectivity issues
Provide accurate and timely logging of problems
Escalate issues as needed
Work with vendor, software provider, and manufacturer support as needed
Monitor the ticketing system and complete tickets in a timely manner
Image new and existing desktop systems
Maintain proper inventory of corporate assets
Provide updates, status information, and completion information to manager and/or users as needed
Support corporate audio/visual equipment
Travel between office sites to perform assigned duties
Performs additional duties and assignments as requested
Must be very security conscious and do all it takes to avoid sensitive data falling into the wrong hands
Ability to effectively handle stress, pressures, and challenges
Skills & Abilities
Evaluate critical systems, prioritize workflow, and determine solutions
Excellent written and verbal communication skills
Interpret and apply laws, regulations, and policies
Provide technical assistance for computer problems
Read and understand technical manuals
Work for extended time at the keyboard/terminal
Maintain effective working relationships with supervisor and coworkers
Work flexible hours, possibly including weekends and evenings
Experience Required
1-2 Years of Desktop Administration
Knowledge of
Computer, network operations, and maintenance
LAN/WANs
Microsoft Windows XP/7/10/11 Operating Systems
Benefits
Medical, Dental & Life insurance are available on the first day of the month following your first day of employment – no extended waiting period
401k Plan with employer matching
Paid vacation, personal/sick days, and bereavement time
Employee Profit Sharing Program
50% AT&T wireless discount
Paid training
Advancement opportunities, we prefer to promote from within!
Reference: 203245492
https://jobs.careeraddict.com/post/95788974
IT Support Associate
Posted on Oct 4, 2024 by DSI Systems
Richardson, TX
IT
Immediate Start
Annual Salary
Full-Time
DSI is a sales enablement company that has an immediate career opportunity for a motivated IT Support Associate to join our team. The IT Support Associate will provide day-to-day support to the organization’s end users desktop computers, printers, phones, mobile devices, and software.
As the IT Support Associate, you will interface directly with internal customers and various departments, troubleshooting user issues to resolution. Additionally, you will assist the IT department with various tasks and support of Audio/Visual equipment including projectors and sound systems.
This is an in-office position that will report to our Richardson, office Schedule Monday – Friday 8:30 am – 5 pm
About DSI
DSI is a family-owned company that has been in business since 1984. We provide enhanced value that delivers results for our clients and partners; through sales management, marketing assistance, hardware logistic solutions, immersive training, engineering expertise, and proprietary software solutions.
We believe that relationships are the most important part of our business. Whether it’s mobility, broadband, video, commercial, residential, L&I, MDU, or all; we are a one-stop solution to help sales partners uncover growth opportunities.
Requirements
Provide support for Windows workstations, various peripherals, and VOIP phones
Perform hardware and software installation, upgrades and configuration
Adhere to company procedures for hardware and software requests and installs
Provide problem diagnosis and resolution for hardware and software issues
Install all peripheral components such as printers, scanners, phones and disk drives
Answer inbound technical support calls and emails
Provide telephone, in-person, and remote support to end-users
Troubleshooting of LAN/WAN connectivity issues
Provide accurate and timely logging of problems
Escalate issues as needed
Work with vendor, software provider, and manufacturer support as needed
Monitor the ticketing system and complete tickets in a timely manner
Image new and existing desktop systems
Maintain proper inventory of corporate assets
Provide updates, status information, and completion information to manager and/or users as needed
Support corporate audio/visual equipment
Travel between office sites to perform assigned duties
Performs additional duties and assignments as requested
Must be very security conscious and do all it takes to avoid sensitive data falling into the wrong hands
Ability to effectively handle stress, pressures, and challenges
Skills & Abilities
Evaluate critical systems, prioritize workflow, and determine solutions
Excellent written and verbal communication skills
Interpret and apply laws, regulations, and policies
Provide technical assistance for computer problems
Read and understand technical manuals
Work for extended time at the keyboard/terminal
Maintain effective working relationships with supervisor and coworkers
Work flexible hours, possibly including weekends and evenings
Experience Required
1-2 Years of Desktop Administration
Knowledge of
Computer, network operations, and maintenance
LAN/WANs
Microsoft Windows XP/7/10/11 Operating Systems
Benefits
Medical, Dental & Life insurance are available on the first day of the month following your first day of employment – no extended waiting period
401k Plan with employer matching
Paid vacation, personal/sick days, and bereavement time
Employee Profit Sharing Program
50% AT&T wireless discount
Paid training
Advancement opportunities, we prefer to promote from within!
As the IT Support Associate, you will interface directly with internal customers and various departments, troubleshooting user issues to resolution. Additionally, you will assist the IT department with various tasks and support of Audio/Visual equipment including projectors and sound systems.
This is an in-office position that will report to our Richardson, office Schedule Monday – Friday 8:30 am – 5 pm
About DSI
DSI is a family-owned company that has been in business since 1984. We provide enhanced value that delivers results for our clients and partners; through sales management, marketing assistance, hardware logistic solutions, immersive training, engineering expertise, and proprietary software solutions.
We believe that relationships are the most important part of our business. Whether it’s mobility, broadband, video, commercial, residential, L&I, MDU, or all; we are a one-stop solution to help sales partners uncover growth opportunities.
Requirements
Provide support for Windows workstations, various peripherals, and VOIP phones
Perform hardware and software installation, upgrades and configuration
Adhere to company procedures for hardware and software requests and installs
Provide problem diagnosis and resolution for hardware and software issues
Install all peripheral components such as printers, scanners, phones and disk drives
Answer inbound technical support calls and emails
Provide telephone, in-person, and remote support to end-users
Troubleshooting of LAN/WAN connectivity issues
Provide accurate and timely logging of problems
Escalate issues as needed
Work with vendor, software provider, and manufacturer support as needed
Monitor the ticketing system and complete tickets in a timely manner
Image new and existing desktop systems
Maintain proper inventory of corporate assets
Provide updates, status information, and completion information to manager and/or users as needed
Support corporate audio/visual equipment
Travel between office sites to perform assigned duties
Performs additional duties and assignments as requested
Must be very security conscious and do all it takes to avoid sensitive data falling into the wrong hands
Ability to effectively handle stress, pressures, and challenges
Skills & Abilities
Evaluate critical systems, prioritize workflow, and determine solutions
Excellent written and verbal communication skills
Interpret and apply laws, regulations, and policies
Provide technical assistance for computer problems
Read and understand technical manuals
Work for extended time at the keyboard/terminal
Maintain effective working relationships with supervisor and coworkers
Work flexible hours, possibly including weekends and evenings
Experience Required
1-2 Years of Desktop Administration
Knowledge of
Computer, network operations, and maintenance
LAN/WANs
Microsoft Windows XP/7/10/11 Operating Systems
Benefits
Medical, Dental & Life insurance are available on the first day of the month following your first day of employment – no extended waiting period
401k Plan with employer matching
Paid vacation, personal/sick days, and bereavement time
Employee Profit Sharing Program
50% AT&T wireless discount
Paid training
Advancement opportunities, we prefer to promote from within!
Reference: 203245492
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