Job Description

As Team Leader Business Support - Provider Svc & Data Management you will lead a multi-functional team of business and technical professionals for provider services and provider data management that may include Business Analysts, Test Specialists, and other key roles to support the Operations Division's goals, provide a positive provider experience, and increase provider loyalty. Serve as the business owner and manage mandated and corporate system initiatives comprised of multiple inter-related projects which are interdependent, integrated, complex, cross-functional, broad scope and high risk. Work cohesively and collaboratively with Technology experts, colleagues, and stakeholders to ensure project objectives, expected deliverables, and goals are achieved. Utilize and support system development life cycle (SDLC) methodology and process improvement methodologies to drive time-bound, efficient, and expected results. Direct Technology and business colleagues toward a positive customer experience on all business, system and process changes. Cultivate ideas; facilitate, and implement process improvement initiatives across the business.