We are working with our client, a market leader in their industry who are looking for a customer support administrator to join their growing administration team, reporting to the Office Manager in their Alfreton offices.

Do you have previous experience in using Sage, the ability to communicate with internal and external customers, and able to provide support to all areas across the business, then this role is for you!

To be considered for the role, you’ll require the following essentials:

Current or previous administration experience
Strong IT skills – MS Office & Sage
Strong organisational skills
Attention to detail
Excellent verbal and written communication skills
Within this position, you’ll also be:

Providing customer support through phone, email, written correspondence, and in-person meetings
Addressing customer service issues, ensuring discussions or correspondence are recorded, and working towards a resolution
Escalating any unresolved issues to the Office Manager for assistance
Monitoring and responding to emails within the established timeframes
Processing online orders & issuing acknowledgments
Packing & shipping items within the agreed deadlines
Using the Sage system to handle order processing, quotations, returns, acknowledgments, and credit notes within the specified time limits
Responding to sample requests, preparing and mailing items on time
Providing support to the sales team, including booking meetings, organising samples and POS materials, arranging name badges, and coordinating lunches for training sessions
Planning display installations and repairs on behalf of Senior Technicians, ensuring all materials, paperwork, and customer information are in place for each job
Organising displays for customers by verifying job requirements, processing orders, managing display claims, and arranging credits when necessary
Maintaining the warranty log by updating registration documents daily
Assisting other Customer Services Team members during absences to maintain a seamless customer experience
Performing any other reasonable tasks as required
Salary & Working Hours

Salary is £23,500 per annum

Working hours are Monday – Friday

Some travel maybe required at times for the role to attend trade exhibitions and meet with customers as well as possible additional hours to ensure projects are completed to timelines too.

Talk Staff Recruitment is an established division of Talk Staff Group and works with companies throughout the East Midlands and UK with roles including many areas such as: Accountancy & Finance, Human Resources, Marketing, Contact Centre and Office Support.

Talk Staff Recruitment act as a Recruitment Agency in relation to this vacancy.

See our website for more details and jobs available -

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