IT Service Delivery Manager

ITIL, Vendor, Problem

Insurance

City, London/Hybrid (4 days per week in the office)

Permanent

Up to £85,000 per annum + benefits + bonus

PLEASE ONLY APPLY IF YOU HAVE PREVIOUS INSURANCE EXPERIENCE

My client is a well respected London Market Insurer and they are looking for an enthusiastic IT Service Delivery Manager, ideally with previous Insurance experience, to join their existing team and ensure that that all IT services are provided efficiently and meet the needs of the business.

This is a newly created role which will require you to manage some key ITIL practices, including Change, Problem, licence, CSI and Service Asset and Configuration Management. In addition, my client is looking for someone to own the business and third-party relationship management and be involved in the IT risk and service strategies.

This is an excellent opportunity for an experienced IT Service Manager with market experience to take ownership of IT service delivery and taking service delivery to the next level of maturity and best practice.

Duties and Accountabilities:

• Accountability for Business Relationship Management, understanding the business IT service requirements across the business and identify continual service improvements.
• Responsible for monitoring performance of IT MI & KPI reporting across IT, ensure that decisions can be made based on informed data.
• Management of key third-party relationships ensuring that the partnership is meeting the business demands and value.
• Implementation and management of some key ITIL best practise across the department. Including the Change Control, Problem, SACM, CSI, and Licence management.

Required skills/experience:

• Proven experience in a similar role
• ITIL qualifications
• Excellent experience around IT controls, Business Relationship Management and Vendor Management
• Be an exceptional communicator and influencer, and have a proven track record of managing a successful team
• Commercial acumen and experience of placing/tracking orders and dealing with 3rd party vendors
• Knowledge of Lloyd's/London Market or general insurance is preferable but not essential

IT Service Delivery Manager

ITIL, Vendor, Problem

Insurance

City, London/Hybrid (4 days per week in the office)

Permanent

Up to £85,000 per annum + benefits + bonus