Are you a hospitality professional with a passion for delivering exceptional guest experiences? Our client, a premier luxury hotel and spa resort nestled in 40 acres of stunning parkland in Burnley, Lancashire, is seeking a dedicated Front of House Manager to lead their guest-facing operations. If you thrive in a fast-paced environment and are committed to upholding high standards of service, this could be the perfect opportunity for you.

Role Overview: As the Front of House Manager, you will oversee the day-to-day operations of the front desk, concierge, and other guest services teams, ensuring a seamless and welcoming experience from check-in to departure. You'll work closely with other departments to ensure guest needs are met promptly and professionally, while maintaining a warm and organised lobby environment.

Benefits:

Competitive salary (£30,000 - £33,000 per year, based on experience)
Company pension
Discounted or free food
Employee discount on services and dining
Free on-site parking
Complimentary gym membership
Sick pay
Provided uniformThis is a full-time, on-site role in Burnley, Lancashire. Applicants should be able to reliably commute or be prepared to relocate.

Key Responsibilities:

Oversee front of house operations, ensuring smooth service from arrival to departure.
Lead and train front desk, concierge, and guest-facing teams to deliver excellent customer service.
Coordinate with housekeeping, maintenance, and food & beverage teams to meet guest needs.
Manage reservations, check-ins, check-outs, and guest inquiries efficiently.
Address guest concerns professionally, ensuring guest satisfaction at all times.
Maintain a clean, welcoming, and aesthetically pleasing lobby area.
Collaborate with management to enhance guest experiences and improve operational efficiency.What We're Looking For:

Previous experience in hospitality, hotel, or restaurant management preferred.
Strong leadership skills, with the ability to motivate and manage a team.
Knowledge of front office operations and reservation systems.
Customer service-oriented with excellent communication skills.
Ability to work in a fast-paced environment while maintaining attention to detail.
Flexibility to work evenings, weekends, and holidays as required.

Schedule:

Weekend availability requiredExperience:

Hospitality: 1 year (preferred)
Customer service: 1 year (preferred)
Hotel Front of House Management: 2 years (required)If you're ready to make an impact in a prestigious and luxury setting, apply today and join a team committed to delivering outstanding guest experiences!

INDMG