Network Support Engineer
Posted on Oct 2, 2024 by CV-Library
Puddle Dock, City and County of the City of London, United Kingdom
IT
Immediate Start
£55k - £65k Annual
Full-Time
Network Support Engineer
City of London (St. Paul’s/Blackfriars)
£55,000 - £65,000
Hybrid (2 days remote, 3 days in the office/at client sites)
Permanent, full time
We (Sensical) are a boutique MSP looking for a Network Support Engineer to act as 3rd line escalation point, and to perform systems maintenance for all our clients.
The ideal candidate would have previous experience working in an MSP, a CCNP-level technical skillset, a proactive attitude in customer service; a genuine interest in quickly upskilling is essential.
Technical Experience
Previous corporate-level 3rd line networking support experience
Excellent customer service including key stakeholder interactions
Experience of creating quality support documentation
Expert Knowledge and understanding of support best practices and procedures
Previous MSP experience
Desirable Qualifications and Technical Skills
CCNP highly desirable
FortiGate NSE4+ desirable
Intermediate understanding of:
Networking IPv4 / DHCP / DNS / Switches
Enterprise Firewall technologies
Enterprise WAN technologies
Enterprise Network Management and Monitoring of packet capture technologies and tools
Personal Competencies
Excellent verbal and written communication skills
Ability to learn new systems and technologies
Ability to take in and retain information
A methodical and analytical approach to problem-solving
Highly organised
Resourceful
Good Attention to detail
Dynamic self-sufficient individual who works well in team environment and on their own
Calm and approachable attitude with ability to take ownership of issues and see them through
Ability to understand and respond to changing business priorities
The Role
The successful candidate will perform systems maintenance for all our clients, gaining exposure to a wide range of system and technologies. This role also includes acting as an escalation point for the Service Desk for 3rd Line Support tickets, as well as supporting with dedicated internal or client projects.
Engineers are part of an out-of-hours on-call rota to assist with escalations, generally one week per month.
This is an excellent opportunity to join a nimble and agile company, gain exposure to a wide range of technologies and eventually progress into consultancy.
Systems Management
Identification of improvements to networking systems and infrastructure
Hardware and firmware upgrades to networking infrastructure
Monitoring of production networks and infrastructure
RFCs writing and implementation
Documentation maintenance and creation
3rd Line Support
Troubleshooting of networking incidents and escalations
Monitoring and fixing networking alerts
Root cause analysis and of network trends reporting
Major incident resolution
Service requests, BAU firewall and network switch configuration
Project Work
Datacentre and client site deployments
Submitting and executing change requests
About the Company
Sensical is an award-winning small, busy, and growing IT MSP and consultancy based in the City of London. Our customers are SMEs within financial, utilities, and real estate services who value expert advice, system reliability and high-quality support that is a cut above the average.
We are a friendly close-knit and supportive team of experts with a can-do attitude and a passion for what we do. Our technical team includes a team of capable Service Desk Analysts, a team of Engineers focussing on Infrastructure, Networking and Security, as well as an internal team of senior Consultants.
We are an equal opportunity employer: we celebrate diversity and are committed to creating an inclusive environment for all applicants and employees, regardless of their gender, race, sexual orientation, disability, neurotype, religion or beliefs. Furthermore, we recognise the importance of helping our employees to balance the responsibilities of their work and private lives.
Benefits
Annual bonus based on individual and company performance
Pension scheme (up to 4% match)
Additional day off on your birthday
Training and relevant ongoing certification
AXA Private Health Insurance including Dental, Optical, and Mental Health
Discount Scheme with Perkbox
Enhanced Sick Pay
Employee Assistance Program with Health Assured
Season Ticket Loan
Cycle to Work Scheme
Regular Staff Events
Office Refreshments
Click apply and upload your CV and answer 5 quick questions. We look forward to hearing from you
City of London (St. Paul’s/Blackfriars)
£55,000 - £65,000
Hybrid (2 days remote, 3 days in the office/at client sites)
Permanent, full time
We (Sensical) are a boutique MSP looking for a Network Support Engineer to act as 3rd line escalation point, and to perform systems maintenance for all our clients.
The ideal candidate would have previous experience working in an MSP, a CCNP-level technical skillset, a proactive attitude in customer service; a genuine interest in quickly upskilling is essential.
Technical Experience
Previous corporate-level 3rd line networking support experience
Excellent customer service including key stakeholder interactions
Experience of creating quality support documentation
Expert Knowledge and understanding of support best practices and procedures
Previous MSP experience
Desirable Qualifications and Technical Skills
CCNP highly desirable
FortiGate NSE4+ desirable
Intermediate understanding of:
Networking IPv4 / DHCP / DNS / Switches
Enterprise Firewall technologies
Enterprise WAN technologies
Enterprise Network Management and Monitoring of packet capture technologies and tools
Personal Competencies
Excellent verbal and written communication skills
Ability to learn new systems and technologies
Ability to take in and retain information
A methodical and analytical approach to problem-solving
Highly organised
Resourceful
Good Attention to detail
Dynamic self-sufficient individual who works well in team environment and on their own
Calm and approachable attitude with ability to take ownership of issues and see them through
Ability to understand and respond to changing business priorities
The Role
The successful candidate will perform systems maintenance for all our clients, gaining exposure to a wide range of system and technologies. This role also includes acting as an escalation point for the Service Desk for 3rd Line Support tickets, as well as supporting with dedicated internal or client projects.
Engineers are part of an out-of-hours on-call rota to assist with escalations, generally one week per month.
This is an excellent opportunity to join a nimble and agile company, gain exposure to a wide range of technologies and eventually progress into consultancy.
Systems Management
Identification of improvements to networking systems and infrastructure
Hardware and firmware upgrades to networking infrastructure
Monitoring of production networks and infrastructure
RFCs writing and implementation
Documentation maintenance and creation
3rd Line Support
Troubleshooting of networking incidents and escalations
Monitoring and fixing networking alerts
Root cause analysis and of network trends reporting
Major incident resolution
Service requests, BAU firewall and network switch configuration
Project Work
Datacentre and client site deployments
Submitting and executing change requests
About the Company
Sensical is an award-winning small, busy, and growing IT MSP and consultancy based in the City of London. Our customers are SMEs within financial, utilities, and real estate services who value expert advice, system reliability and high-quality support that is a cut above the average.
We are a friendly close-knit and supportive team of experts with a can-do attitude and a passion for what we do. Our technical team includes a team of capable Service Desk Analysts, a team of Engineers focussing on Infrastructure, Networking and Security, as well as an internal team of senior Consultants.
We are an equal opportunity employer: we celebrate diversity and are committed to creating an inclusive environment for all applicants and employees, regardless of their gender, race, sexual orientation, disability, neurotype, religion or beliefs. Furthermore, we recognise the importance of helping our employees to balance the responsibilities of their work and private lives.
Benefits
Annual bonus based on individual and company performance
Pension scheme (up to 4% match)
Additional day off on your birthday
Training and relevant ongoing certification
AXA Private Health Insurance including Dental, Optical, and Mental Health
Discount Scheme with Perkbox
Enhanced Sick Pay
Employee Assistance Program with Health Assured
Season Ticket Loan
Cycle to Work Scheme
Regular Staff Events
Office Refreshments
Click apply and upload your CV and answer 5 quick questions. We look forward to hearing from you
Reference: 222418637
https://jobs.careeraddict.com/post/95721419
Network Support Engineer
Posted on Oct 2, 2024 by CV-Library
Puddle Dock, City and County of the City of London, United Kingdom
IT
Immediate Start
£55k - £65k Annual
Full-Time
Network Support Engineer
City of London (St. Paul’s/Blackfriars)
£55,000 - £65,000
Hybrid (2 days remote, 3 days in the office/at client sites)
Permanent, full time
We (Sensical) are a boutique MSP looking for a Network Support Engineer to act as 3rd line escalation point, and to perform systems maintenance for all our clients.
The ideal candidate would have previous experience working in an MSP, a CCNP-level technical skillset, a proactive attitude in customer service; a genuine interest in quickly upskilling is essential.
Technical Experience
Previous corporate-level 3rd line networking support experience
Excellent customer service including key stakeholder interactions
Experience of creating quality support documentation
Expert Knowledge and understanding of support best practices and procedures
Previous MSP experience
Desirable Qualifications and Technical Skills
CCNP highly desirable
FortiGate NSE4+ desirable
Intermediate understanding of:
Networking IPv4 / DHCP / DNS / Switches
Enterprise Firewall technologies
Enterprise WAN technologies
Enterprise Network Management and Monitoring of packet capture technologies and tools
Personal Competencies
Excellent verbal and written communication skills
Ability to learn new systems and technologies
Ability to take in and retain information
A methodical and analytical approach to problem-solving
Highly organised
Resourceful
Good Attention to detail
Dynamic self-sufficient individual who works well in team environment and on their own
Calm and approachable attitude with ability to take ownership of issues and see them through
Ability to understand and respond to changing business priorities
The Role
The successful candidate will perform systems maintenance for all our clients, gaining exposure to a wide range of system and technologies. This role also includes acting as an escalation point for the Service Desk for 3rd Line Support tickets, as well as supporting with dedicated internal or client projects.
Engineers are part of an out-of-hours on-call rota to assist with escalations, generally one week per month.
This is an excellent opportunity to join a nimble and agile company, gain exposure to a wide range of technologies and eventually progress into consultancy.
Systems Management
Identification of improvements to networking systems and infrastructure
Hardware and firmware upgrades to networking infrastructure
Monitoring of production networks and infrastructure
RFCs writing and implementation
Documentation maintenance and creation
3rd Line Support
Troubleshooting of networking incidents and escalations
Monitoring and fixing networking alerts
Root cause analysis and of network trends reporting
Major incident resolution
Service requests, BAU firewall and network switch configuration
Project Work
Datacentre and client site deployments
Submitting and executing change requests
About the Company
Sensical is an award-winning small, busy, and growing IT MSP and consultancy based in the City of London. Our customers are SMEs within financial, utilities, and real estate services who value expert advice, system reliability and high-quality support that is a cut above the average.
We are a friendly close-knit and supportive team of experts with a can-do attitude and a passion for what we do. Our technical team includes a team of capable Service Desk Analysts, a team of Engineers focussing on Infrastructure, Networking and Security, as well as an internal team of senior Consultants.
We are an equal opportunity employer: we celebrate diversity and are committed to creating an inclusive environment for all applicants and employees, regardless of their gender, race, sexual orientation, disability, neurotype, religion or beliefs. Furthermore, we recognise the importance of helping our employees to balance the responsibilities of their work and private lives.
Benefits
Annual bonus based on individual and company performance
Pension scheme (up to 4% match)
Additional day off on your birthday
Training and relevant ongoing certification
AXA Private Health Insurance including Dental, Optical, and Mental Health
Discount Scheme with Perkbox
Enhanced Sick Pay
Employee Assistance Program with Health Assured
Season Ticket Loan
Cycle to Work Scheme
Regular Staff Events
Office Refreshments
Click apply and upload your CV and answer 5 quick questions. We look forward to hearing from you
City of London (St. Paul’s/Blackfriars)
£55,000 - £65,000
Hybrid (2 days remote, 3 days in the office/at client sites)
Permanent, full time
We (Sensical) are a boutique MSP looking for a Network Support Engineer to act as 3rd line escalation point, and to perform systems maintenance for all our clients.
The ideal candidate would have previous experience working in an MSP, a CCNP-level technical skillset, a proactive attitude in customer service; a genuine interest in quickly upskilling is essential.
Technical Experience
Previous corporate-level 3rd line networking support experience
Excellent customer service including key stakeholder interactions
Experience of creating quality support documentation
Expert Knowledge and understanding of support best practices and procedures
Previous MSP experience
Desirable Qualifications and Technical Skills
CCNP highly desirable
FortiGate NSE4+ desirable
Intermediate understanding of:
Networking IPv4 / DHCP / DNS / Switches
Enterprise Firewall technologies
Enterprise WAN technologies
Enterprise Network Management and Monitoring of packet capture technologies and tools
Personal Competencies
Excellent verbal and written communication skills
Ability to learn new systems and technologies
Ability to take in and retain information
A methodical and analytical approach to problem-solving
Highly organised
Resourceful
Good Attention to detail
Dynamic self-sufficient individual who works well in team environment and on their own
Calm and approachable attitude with ability to take ownership of issues and see them through
Ability to understand and respond to changing business priorities
The Role
The successful candidate will perform systems maintenance for all our clients, gaining exposure to a wide range of system and technologies. This role also includes acting as an escalation point for the Service Desk for 3rd Line Support tickets, as well as supporting with dedicated internal or client projects.
Engineers are part of an out-of-hours on-call rota to assist with escalations, generally one week per month.
This is an excellent opportunity to join a nimble and agile company, gain exposure to a wide range of technologies and eventually progress into consultancy.
Systems Management
Identification of improvements to networking systems and infrastructure
Hardware and firmware upgrades to networking infrastructure
Monitoring of production networks and infrastructure
RFCs writing and implementation
Documentation maintenance and creation
3rd Line Support
Troubleshooting of networking incidents and escalations
Monitoring and fixing networking alerts
Root cause analysis and of network trends reporting
Major incident resolution
Service requests, BAU firewall and network switch configuration
Project Work
Datacentre and client site deployments
Submitting and executing change requests
About the Company
Sensical is an award-winning small, busy, and growing IT MSP and consultancy based in the City of London. Our customers are SMEs within financial, utilities, and real estate services who value expert advice, system reliability and high-quality support that is a cut above the average.
We are a friendly close-knit and supportive team of experts with a can-do attitude and a passion for what we do. Our technical team includes a team of capable Service Desk Analysts, a team of Engineers focussing on Infrastructure, Networking and Security, as well as an internal team of senior Consultants.
We are an equal opportunity employer: we celebrate diversity and are committed to creating an inclusive environment for all applicants and employees, regardless of their gender, race, sexual orientation, disability, neurotype, religion or beliefs. Furthermore, we recognise the importance of helping our employees to balance the responsibilities of their work and private lives.
Benefits
Annual bonus based on individual and company performance
Pension scheme (up to 4% match)
Additional day off on your birthday
Training and relevant ongoing certification
AXA Private Health Insurance including Dental, Optical, and Mental Health
Discount Scheme with Perkbox
Enhanced Sick Pay
Employee Assistance Program with Health Assured
Season Ticket Loan
Cycle to Work Scheme
Regular Staff Events
Office Refreshments
Click apply and upload your CV and answer 5 quick questions. We look forward to hearing from you
Reference: 222418637
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