We are seeking an experienced Service Designer with a strong background in Telecommunications and SIEM (Security Information and Event Management) solutions for a 6-month contract based in Birmingham.

In this role, you will be responsible for designing end-to-end services that enhance the implementation and management of SIEM solutions, ensuring they align with the needs of the business and its customers. You will collaborate with cross-functional teams to develop secure, efficient, and scalable services that improve threat detection, security management, and compliance within the telecom environment.

Key Responsibilities

- Design and develop seamless, end-to-end services for the implementation and operation of SIEM solutions within the telecommunications sector.
- Collaborate with security experts, product managers, engineers, and business stakeholders to ensure that SIEM services meet technical, security, and customer requirements.
- Map current service landscapes, identifying key areas of improvement to optimize SIEM-related services, workflows, and touchpoints.
- Lead and facilitate workshops, design sprints, and co-creation sessions with stakeholders to gather insights and define service design strategies.
- Create service blueprints, user journey maps, and process flows to document the service life cycle for SIEM implementation, highlighting key interactions, roles, and dependencies.
- Conduct user research and usability testing to ensure SIEM services are intuitive, effective, and aligned with both security protocols and customer needs.
- Develop strategies to improve security operations, threat detection, and incident response times through well-designed service processes.
- Present insights, design recommendations, and service blueprints to stakeholders and senior management, aligning them with business objectives.
- Support the transition and implementation of service designs by working closely with security teams and technical stakeholders.
- Ensure that all services comply with industry regulations, data protection laws, and best practices related to cybersecurity in telecom.

Essential Skills & Experience:

- Proven experience as a Service Designer, particularly within the telecommunications sector or in delivering SIEM/cybersecurity solutions.
- Strong knowledge of service design methodologies, including journey mapping, service blueprints, prototyping, and user-centered design practices.
- Understanding of SIEM platforms and tools (eg, Splunk, IBM QRadar, ArcSight, or similar), and their role in telecom security operations.
- Ability to design services that meet both the operational needs of security teams and the strategic goals of the business.
- Experience in facilitating workshops and design sprints, with strong stakeholder management and communication skills.
- Deep understanding of user research methods, testing, and validation to ensure service solutions are effective, secure, and user-friendly.