Door Pro America, a leader in providing high-quality residential garage doors, is seeking a friendly and customer-oriented Customer Service Representative to join our team. In this role, you will be the first point of contact for our valued customers, assisting them with inquiries, orders, and providing exceptional customer service.

As a Customer Service Representative, you will handle incoming calls and emails from customers and provide accurate and timely information about our products and services. You will process orders, handle returns or exchanges, and resolve customer complaints or issues in a professional and efficient manner. This role requires strong communication skills, empathy, and the ability to multitask in a fast-paced environment.

Responsibilities

Respond to customer inquiries via phone, email, or chat

Assist customers with product information, pricing, and order placement

Process orders, returns, and exchanges accurately and in a timely manner

Resolve customer complaints or issues with patience and professionalism

Follow up with customers to ensure satisfaction and provide additional support

Collaborate with the sales team to meet or exceed customer expectations

Requirements

High school diploma or equivalent

Previous customer service experience preferred

Excellent communication skills, both verbal and written

Ability to empathize with customers and provide exceptional service

Strong problem-solving and conflict resolution skills

Ability to multitask and prioritize in a fast-paced environment

Proficient computer skills, including experience with CRM systems

Ability to work well in a team and collaborate with other departments

Benefits

Health Care Plan (Medical, Dental & Vision)

Retirement Plan (401k, IRA)

Life Insurance (Basic, Voluntary & AD&D)

Paid Time Off (Vacation, Sick & Public Holidays)

Short Term & Long Term Disability

Training & Development