Job Description

Job Title: Staff Product Manager - Conversational AI Experiences

Company Overview:

ServiceNow is a leading cloud platform for transforming the way people work. We are seeking a driven Product Manager to spearhead the development and evolution of our Now Assist Conversational AI Experiences product. Conversational AI Experiences empower our customers to engage with ServiceNow through natural language, facilitating both customer self-service and agent-assisted interactions.

Job Description:

As the Staff Product Manager, you will lead the strategy, development, and execution of product features, ensuring they align with outcome of driving deflection for our customers. 

Key Responsibilities:

Roadmap Development: Define and communicate a strategic roadmap for the Now Assist Conversational AI product. Manage the product backlog by prioritizing features, defining user stories, and establishing acceptance criteria that align with user needs and market demands.

Stakeholder Collaboration: Collaborate with cross-functional stakeholders to identify customer pain points, validate product proposals, and drive product adoption and growth.

Partnership with Engineering and Design: Work closely with engineering and design teams to ensure timely and efficient product delivery, proactively resolving any issues or dependencies that arise.

Market Analysis: Analyze market trends, customer feedback, and the competitive landscape to inform product decisions and maintain a competitive edge.

Performance Metrics: Establish and track key performance indicators (KPIs) and success metrics to measure product feature effectiveness, using data-driven insights to iterate and improve offerings.