Job Description

Objectives of this position include maintaining essential IT operations, including operating systems, security tools, applications, servers, email systems, laptops, desktops, software, and hardware.

Provide tier 1 support for Dungarvin employees.

Fulfill information systems service requests.

Assist users with queries or other administrative activities to meet their needs.

Create and maintain documentation pertinent to the service desk and help identify the needs of end users.

Collaborate with system owners to ensure proper support is being provided to Dungarvin end users for those systems.

Collaborate with the information security team to ensure best security practices are being followed.

Help identify improvements to standards for processes and systems utilized by the service desk team.

Help identify ways to capture and utilize feedback from end users.