Job Description

Eurofins EPK Built Environmental Testing is seeking a Client Relationship Executive to join our Naperville, IL team! 

The Client Relationship Executive is responsible for facilitating the day-to-day

communication between our clients and our laboratories, ensuring exceptional

client experience, and performing tasks within the various login departments. Tasks include

sample receipt and processing, interaction with clients, and reviewing and

submitting of reports.

Essential Duties and Responsibilities:

Manage inbound and outbound client communications via phone and/or email in a timely, solutions-oriented manner.

Advise walk-in clients about service information and project preparation.

Maintain a constant overview of projects in PLM/TEM/and IAQ departments that need login or client communication.

Unpack shipments and document receipt of sample.

Update client and project data records in LIMS and CRM software systems.

Collaborate with laboratory/operations personnel to resolve client inquiries and improve processes.

Ability to assist with administrative tasks as necessary.

Regular attendance and punctuality

Collect samples from on-site drop box

Organize and record samples

Data entry into LIMS

Maintenance of the department and lab, including stocking supplies and housekeeping

Review analytical reports quickly and accurately

Scan and send out reports in a timely manner

Conduct all activities in a safe and efficient manner

Perform other duties as assigned

Login of all samples in a timely manner

Label of all samples

QC of samples/projects prior to sending into the laboratory

Interact with clients and answer incoming phone calls

Report status information to clients

contact clients for clarification of analysis requested