This position is responsible for overseeing data integrity of our Port Shopping Revenue Management System (RMS) including set up and maintenance of promotional contracts and cruise ship itineraries, sales data, sales projections (estimates), promo invoices, statements of account, cruise line reporting and exceptions reporting.  

What you’ll be doing::

ESSENTIAL DUTIES & RESPONSIBILITIES:

Reporting 

Prepare Port Shopping and Passport Budget, Strategic Plan, and Quarterly Forecasts 

Provide Port Shopping financial reports with variance analysis to include weekly, biweekly and monthly performance updates  

Prepare and submit Cruise Line Guarantee reports 

Prepare historical media and port shopping reports by merchant for forecasting purposes for Caribbean and Alaska season to include regional pacing, merchant pacing, port performance and cruise line performance 

Ad hoc analysis as needed 

Revenue Management System 

Supervise set up and validation of promotional contracts in Revenue Management System (RMS), including renewals, additions, deletions and rate adjustments 

Responsible for monthly closing of Revenue Management System (RMS) and associated reports 

Departmental liaison with IT to maintain Revenue Management System (RMS) in order to streamline, prioritize and expedite requests for maintenance and creation of new reports 

Responsible for updating and maintaining merchants in Flash module 

Oversight of ship itineraries (via cruise line files, deployment notification emails, website and/or Voyage Reports             

Process passport settlement reports provided by Cruise Line to include sales tracking, payment processing and validation of commissions  

Responsible for account reconciliation of top merchants to include invoicing, status update and payment application       

What we’re looking for::

QUALIFICATIONS:

Education and Experience:

Bachelor’s degree or an equivalent combination of education and experience 

Minimum 7-10 years of experience in data analytics & forecasting, in a retail environment 

Knowledge, Skills & Abilities:

Strong knowledge of Microsoft Excel and experience using pivot tables, vlookups, chart & graph creation as well as extensive use of various Excel formulas

Knowledge of Dynamics Great Plains preferred 

Analytical skills and Cruise Industry experience in this type of business will help with understanding and judging accuracy of data

Diligent attention to detail and focus on quality and accuracy in accomplishing tasks 

Strong communication skills in both written and verbal form to effectively communicate with third parties

Ability to multi-task while focusing on priorities and meeting deadlines

Ability to adapt to diversity

Decision Making: 

Makes operating decisions and takes action for a department/project/initiative. Actively participates in strategy development. Very broad guidance from management. Requires high level of problem solving ability based on complex nature of problems.

Key Competencies:

Business Acumen

Drive for Results

Focus on Customers

Motivating Others

Managing Conflict 

Communicating Effectively

Adaptability

Teamwork and Collaboration

Other:

Position Type/Expected Hours of Work

Some flexibility in hours is permitted, employee must be available during the “core” work hours of 8:00 a.m. to 5:00 p.m. Monday – Friday and must work 30 hours each week to maintain full-time status. Occasional evening and weekend work may be required as job duties demand.

Physical Demands:

Office environment with frequent sitting, walking and standing, occasional climbing, stooping, kneeling, crouching and balancing. Frequent use of eye, hand and finger coordination enabling use of office machinery. This position requires the ability to occasionally lift office products and supplies, up to 20 pounds. Oral and auditory enabling interpersonal communication as well as communication automated devise such as the telephone.

What we commit to::

At Starboard Cruise Services and Onboard Media curating a vibrant world can only be accomplished by vibrant and diverse teams. We are committed to nurturing a workplace where you can feel safe to show up authentically and thrive while being uniquely you. Our North Star guides us to deliver equal employment opportunities for all individuals and to providing employees with an equitable work environment free of discrimination and harassment. We also aim to extend this commitment to the partners we work with and the guests we serve. We are constantly listening, learning, and evolving to deliver on these promises.

We believe our differences make us stronger and are curious to see you leverage your lived experiences to strengthen our team, our culture and your career. At Starboard Cruise Services and Onboard Media we take action so that no one is discriminated against because of their differences, such as age, disability (physical, mental or sensory), ethnicity, gender, gender identity and expression, religion, sexual orientation, military/veteran status, genetic information, family care status or any other basis protected by federal, state or local laws. All employment decisions will be made based on business needs, job requirements and individual qualifications.

So come onboard with us and celebrate a culture that attracts top talent with shared values and forms the foundation for a great place to work.