Lift Service Manager
Lift Repair Manager
Lift Industry
Harrow
North London

Salary: £50,000 - £60,000
Additional Earning + bonus of circa £15,000 per annum ( performance based)

Benefits: Company car or car allowance, 25 days holiday, pension, progression opportunities, Hybrid working available.

Commutable from: Edgware, Luton, Watford, Borehamwood, St. Albans, Harrow, Wembley, Barnet, Enfield, Waltham Cross, Hertford, Ruislip, Hemel Hempstead.

REClifts is now working with a well-established and market leading lift engineering company looking to recruit a proven Lift Service Manager / Lift Repair Manager.

The target for the role will be to nurture all existing clients on the service portfolio liaising directly with the entire service team, repairs department and all senior leaders. As a team you will identify new sales opportunities to grow the lift engineering company.

The Lift Service Manager will work closely with the Senior Leadership to work as one engineering unit working towards optimum branch efficiencies. This role has focused on safe operations, customer retention, profitability, and sustainable, balanced organic growth, continually improving operational effectiveness.

Responsibilities:

Provide front line support to all Lift Engineers either over the phone or on site.
Delivering tool box talks, providing phone support, escalation for on call Lift Engineers
Carry out dilapidations, lift condition reports, detailed surveys, site visits, quality audits, joint Lift Engineers visits, customer meetings, subject to 6 month review.
Managing the service process, to include; compiling quotes, the booking, planning and organising of Lift Engineers, managing the lift off report, providing CSM with weekly forecast, identifying, sourcing, requesting and booking in parts.
To deliver upon the organisation's service & repair commitments through proactive and managed safe operations, in alignment with all company policies and procedures. cultural delivery of the organization's Core Values of Safety, Quality, Compliance and Customer Focus.Ideal Candidate:

Must possess experience in team leadership, technical skills and customer relationship management. Previous lift industry experience is preferred but not essential.
Be self-motivated, have great customer service skills and have the ability to demonstrate a high standard of workmanship whilst working under minimum supervision.Apply to this position:

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