A busy, dynamic organisation is looking for an enthusiastic IT Service Desk Technician to join their experienced team based on the outskirts of York. Working in a fast-paced environment, to support a large number of end users, you will earn up to £29,000, alongside a competitive benefits package.

As IT Service Desk Technician, you will act as the first point of contact for IT issues in the business, and your responsibilities will include:

Troubleshooting and resolving a range of IT issues quickly and efficiently, logging appropriate tickets
Aim to provide a first-time fix, escalating issues where needed to the third line team, and meeting agreed service level metrics
Provide an excellent level of customer service, and build and maintain relationships with all members of the IT department
Report recurring issues and highlight trends to assist in the development of action plans for improvements
Liaise with third-party organisations where necessary, ensuring they are meeting agreed SLAs
Escalate serious or recurring issues to the management team to ensure minimum impact to the businessTo be successful in the role of IT Service Desk Technician, you will have the following skills and experience:

A strong focus on customer service, and excellent communication skills
A proactive mind-set and effective problem-solving skills
A passion for IT and technology, and a strong desire to learn continuously
Strong attention to detail, and a methodical approach to solving problems
Experience in a similar role is essential
Access to your own transport due to the location of the office If you are an IT Administrator, IT Helpdesk Engineer, 1st line support or 2nd line support with a keen interest in technology, and are looking for a varied IT Service Desk Technician role, click apply now, or get in touch today for a confidential conversation