Service Desk Technician – Hertfordshire – Hybrid - £30k

Overview:
Our client, a leading construction and engineering organisation are looking to hire a Service Desk Technician to join their expanding UK team. The business is well known for delivering large-scale projects across Europe, North America, and other regions, contributing to the development of both private and public sectors. As the Service Desk Technician you will provide first-line support, troubleshoot issues, and escalate unresolved cases to higher-level technicians when necessary. The ideal candidate will be a problem solver with strong communication skills and a commitment to providing excellent customer service.

Role & Responsibilities:

Provide timely and accurate front-line support via phone, email, chat, or in-person requests
Investigate hardware and software issues, including operating systems, network connections, applications, and peripherals
Identify the root causes of issues, implement fixes, and provide clear instructions to users
Log and track all support interactions in the service desk ticketing system, ensuring issues are resolved efficiently and effectively
Install and configure authorised software and applications as required by users
Maintain and update technical documentation, including troubleshooting steps, known issues, and solutions
Provide basic technical training to employees on new systems or software when needed
Identify opportunities for process improvement and collaborate with the IT team to enhance service delivery
Essential Skills & Experience:

Previous experience working in a service desk environment
Confident working in a customer-facing environment
Strong knowledge of MS Office suite up to and including Office 365
Strong knowledge of MS Windows
Experience using Active Directory to create and maintain users
Commercial network experience
Strong communication and interpersonal skills.
Ability to explain technical concepts in non-technical terms.
Excellent problem-solving abilities and attention to detail.
Package & Benefits:

Salary up to £30k
Private medical care
Pension scheme
Training and development opportunities
Mental health, physical health and financial support
24/7 virtual GP service
Cycle to work scheme
Hybrid working