Major Recruitment is seeking a Customer Service Administrator on behalf of our client based in Loughborough

Working Hours + Salary

* Monday – Thursday: 7:00am - 4:00pm

* Friday: 7:00am - 1:00pm

* £12 per hour

Duties and Responsibilities:

* Transfer data from paper formats into computer files and database systems.

* Verify data by comparing it to source documents.

* Retrieve data from the database of electronic files as requested.

* Collect information from customers and clients.

* Enter data into the central database and maintain and update the database system as necessary.

* Evaluate and approve Purchase Orders and Sales Orders.

* Troubleshoot and investigate customer questions or resolve complaints.

* Identify and assess customers’ needs to achieve satisfaction.

* Build sustainable relationships and trust with customer accounts through open and interactive communication.

* Handle customer complaints, providing appropriate solutions and alternatives within the time limits; follow up to ensure resolution.

* Take the extra mile to engage customers.

* Communicate effectively with colleagues and managers.

* Flexibility to help out in other departments when required.

Skills and Qualifications:

* Impeccable attention to detail.

* Working knowledge of computers and spreadsheets.

* Strong ability to work accurately.

* General administration skills.

* Excellent verbal and written communication skills.

* Ability to multi-task, prioritize, and manage time effectively.

* Strong work ethic.

* Highly committed with a drive to perform.

* Team player with the ability to work independently.

Benefits:

* 28 days annual leave (including bank holidays and allocated company shutdown days)

* Employee pension

* Death in service benefit

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