My client is a prestigious engineering company based in Loughborough are looking for Customer Service Administrator to join them.

Working full time hours:

*

* Monday – Thursday: 7:00am-4:00pm

* Friday: 7:00am-1:00pm

Duties and responsibilities:

* Transferring data from paper formats into computer files and database systems

* Verifying data by comparing it to source documents

* Retrieving data from the database of electronic files as requested

* Collecting information from customers and clients

* Entering data into the central database

* Maintaining and updating the database system as necessary

* Evaluating and approving Purchase Orders and Sales Orders

* Troubleshooting and investigating customer questions or resolving complaints

* Identifying and assessing customers’ needs to achieve satisfaction

* Building sustainable relationships and trust with customer accounts through open and interactive communication

* Handling customer complaints, providing appropriate solutions and alternatives within the time limits; following up to ensure resolution

* Taking the extra mile to engage customers

* Effective communication with colleagues and managers

* Flexibility to help out in other departments when required

Skills and qualifications:

* Impeccable attention to detail

* Working knowledge of computers and spreadsheets

* Strong ability to work accurately

* General administration skills

* Excellent verbal and written communication skills

* Ability to multi-task, prioritise, and manage time effectively

* Strong work ethic

* Highly committed with a drive to perform

* Team player with the ability to work independently