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We are seeking a UX Researcher to join our growing team. The ideal candidate will have a passion for understanding user behavior and translating insights into actionable recommendations. As a UX Researcher, you will work closely with designers, product managers, and developers to ensure our products meet the needs and expectations of our users.

WHAT YOU WILL BE DOING:

Partner closely with product owners, project managers, business analysts, and UX designers to plan, conduct, and communicate user research that guides meaningful and usable product design decisions.

Design and conduct qualitative and quantitative, attitudinal and behavioral, and generative and evaluative studies from beginning to end

Create exemplary research artifacts, presentations and reference materials to support and socialize research findings

Collaborate with cross-functional teams to provide research consultation that aligns to the needs of the business

Influence and inspire leadership and stakeholders through compelling narratives

Be a driving force in the development of UX maturity and education across the company

Mentor junior team members on research best practices, as needed

Identify and communicate ways in which user feedback can drive business outcomes

WHAT WE NEED FROM YOU:

Required:

5+ years of experience conducting and leading user research efforts in a product organization

Expert knowledge of Agile principles and working within a Sprint cadence

Must demonstrate advanced emotional intelligence, interpersonal communication, and critical thinking skills

Expertise in visual, written, and oral story telling with the ability to produce useful artifacts and reference materials to support design initiatives

Experience conducting user research and deriving insights via qualitative, quantitative, generative, evaluative studies, behavioral, attitudinal methodologies

Advanced experience and knowledge of user research tools and platforms (e.g., Qualtrics, Maze, (url removed), User Zoom)

Experience selecting the appropriate data collection methods

Ability to communicate research results and data and justify methods and approaches-both visually and verbally

Experience successfully leading workshops within internal team and with cross-functional stakeholders

Experience driving UX maturity or supporting user research education within your previous organization

Demonstrated history of leading multiple projects simultaneously and balancing projects with fluid priorities

Experience as a mentor or advisor for less experienced UX professionals

Concrete evidence of your impact on the organization and outcomes based on your work (Case Studies, Portfolio)

Preferred:

Degree in Human Factors, Social Sciences, Human Computer Interaction, User Experience Design, or related degree or equivalent experience

Working knowledge of accessibility standards (WCAG, 508 Compliance)

Working knowledge of mortgage or financial industry

Experience serving as a UX research advocate, leader, and/or educator within previous organizations

THE PLACE & THE PERKS:

Ready to join thousands of talented team members who are making the dream of home ownership possible for more Americans? It’s all happening on UWM’s campus, where our award-winning workplace packs plenty of perks and amenities that keep the atmosphere buzzing with energy and excitement.

It’s no wonder that out of our six pillars, People Are Our Greatest Asset is number one. It’s at the very heart of how we treat each other, our clients and our community. Whether it’s providing elite client service or continuously striving to improve, our pillars provide a pathway to a more successful personal and professional life.

From the team member that holds a door open to the one that helps guide your career, you’ll feel the encouragement and support on day one. No matter your race, creed, gender, age, sexual orientation and ethnicity, you’ll be welcomed here. Accepted here. And empowered to Be You Here.

More reasons you’ll love working here include:

Paid Time Off (PTO) after just 30 days

Additional parental and maternity leave benefits after 12 months

Adoption reimbursement program

Paid volunteer hours

Paid training and career development

Medical, dental, vision and life insurance

401k with employer match

Mortgage discount and area business discounts

Free membership to our large, state-of-the-art fitness center, including exercise classes such as yoga and Zumba, various sports leagues and a full-size basketball court

Wellness area, including an in-house primary-care physician’s office, full-time massage therapist and hair salon 

Gourmet cafeteria featuring homemade breakfast and lunch

Convenience store featuring healthy grab-and-go snacks

In-house Starbucks and Dunkin

Indoor/outdoor café with Wi-Fi

DISCLAIMER:

All the above duties and responsibilities are essential job functions subject to reasonable accommodation and change. All job requirements listed indicate the minimum level of knowledge, skills and/or ability deemed necessary to perform the job proficiently. Team members may be required to perform other or different job-related duties as requested by their team lead, subject to reasonable accommodation. This document does not create an employment contract, implied or otherwise. Employment with UWM is "at-will." UWM is an Equal Opportunity Employer. By selecting “Apply for this job online” you provide consent to UWM to record phone call conversations between you and UWM to be used for quality control purposes.