Property Manager
• Efficiently manage the company’s property portfolio while providing all-around customer service.
• Build and maintain strong relationships with existing landlords, tenants, ensuring their needs are met and expectations exceeded
• Promote exceptional customer service and aim for 40 Google reviews per month.
• To take a commercial approach to grow property portfolio for referral business, Network with existing clientele to acquire new properties.
• Dealing with general day to day maintenance issues promptly and monitor the progress of all to ensure completion within required timescales.
• Liaising with contractors, landlords and tenants on a daily basis
• Coordinating & Managing Maintenance Schedules
• Co-ordination of estimates and undertaking of repairs by contractors inc liaison with Landlords, negotiate with contractors for works to be carried out, raising work orders etc.
• Work on reducing costs and improving service quality by building strong contractor relationships.
• Improve company profit margins on maintenance job markups for the department including exceeding company targets set
• Liaise with contractors to ensure quotations are compatible and value for money
• Complete property management notes to track progress of maintenance issues, keeping communication records to all parties up to date.
• Accepting and processing contractor invoices in a timely manner inclusive of scanning, naming and allocating these to suppliers’ folders. Input all contractor invoice data to excel spreadsheet for company records & landlord ledger entries.
• To proactively source, test and grow a list of approved and skilled contractors to help resolve a variety of property issues & obtain credentials to be passed to Senior Property Manager for company checks prior to take on.
• Efficiently manage tenant/landlord enquiries and issues appertaining to the properties, addressing problems; Face to face, by email and telephone taking detailed information and handling them effectively and promptly manner to avoid company complaints.
• Deal with complaints from Landlords and Tenants relating Property Management/Maintenance matters.
• Arrange gas safety certificates, EICRs, EPCs and all other legal/compulsory documentation to ensure that all managed properties comply with current legislation & ensuring all compliance is always kept up to date including licence condition requirements.
• Ensuring compliance with local property laws and regulations with health and safety, fire risk assessments, asbestos regulations, and other legal requirements
• Distribution of safety records to all relevant parties
• Arrange and carry out property inspections including reporting findings to the Landlord and arranging remedial works and/or follow up visits if required and actioning damages with tenants - at all times to ensure property is well-maintained and in compliance with safety regulations.
• Initiate and apply for property licences for all boroughs across London including own research into the scope for requirements
• Accommodate any council compliance visits to properties and follow through until licence received or initiate works orders under compliance works to be completed in a timely fashion
• Action Council improvement notices/fines
• Initiate and assist landlords and leaseholders with insurance claims following damages to their dwellings inclusive of obtaining multiple quotations
• Monitor and assist the emergency out of hours calls/ engineer call outs
Sole Responsibility
• Email Management to ensure correspondences are responded to & action in a timely manner.
• Returning deposits & dealing with dilapidations.
• Handle deposit dispute negotiations
• Maintain up-to-date health and safety and fire risk assessments for required properties.
• Ensure KPI’s and action points set by Management
• Provide valuable feedback to improve processes, technology to deliver world class service levels to our customers
• To provide support to the Senior Property Manager as required
• Acknowledging and actioning anything from company director in relevance to a variety of topics as well as PA assistant work as required.
• Cover work and offer assistance to colleagues when required or in the absence of staff • AM – Briefings with Sales/Lettings Manager
• PM - Briefings with Negotiators
• Diary Management for Sales/Lettings Negotiators in the absence of Lettings Co-Ordinator/ Manager