Overview:

How you move is why we’re here. ®

Now more than ever.

Get back to what you need and love to do.

The possibilities are endless...

Now more than ever, our guiding principles are helping us in our search for exceptional talent - candidates who align with our unique workplace culture and who want to maximize

 the abundant opportunities for growth and success.

If this describes you then let’s talk!

HSS is consistently among the top-ranked hospitals for orthopedics and rheumatology by U.S. News & World Report. As a recipient of the Magnet Award for Nursing Excellence, HSS was the first hospital in New York City to receive the distinguished designation. Whether you are early in your career or an expert in your field, you will find HSS an innovative, supportive and inclusive environment.

Working with colleagues who love what they do and are deeply committed to our Mission, you too can be part of our transformation across the enterprise

Patient Financial Experience Manager

Patient Financial Experience

Full-Time

Position Summary:

Hospital for Special Surgery is seeking a Manager of Patient Financial Experience to lead day-to-day operations, striving for the maximum reimbursement of care and reducing financial barriers for patients through efficient management of assigned operational areas which may include prior-authorization, insurance verification, financial assistance and pre/post service collections. In this role, you will partner with administrative and clinical leadership to increase patient access by ensuring operational excellence, team performance, and patient satisfaction.

Key Responsibilities:

Lead operations through effective management of assigned work ques and dashboards, ensuring efficient patient access to surgical, diagnostic and/or infusion services across multiple locations.

Identify potential denial trends and partner with service line and administrative support leadership to establish root cause and implement plans to address identified issues. 

Collaborate with external vendors to enhance operational efficiency and maintain compliance as needed for assigned revenue cycle areas.

Conducts administrative and supervisory tasks, such as time and performance management, creation and management of work plans, and provides coaching to the team. 

Creates and maintains a positive environment that provides an exceptional patient and provider office experience during interactions with our authorization team. 

Monitor daily productivity and quality, deliver timely performance discussions on a consistent basis, fostering a culture of continuous improvement and ensuring the team is meeting personal and departmental targets. 

Manage project schedules, team assignments, and third-party deliverables, ensuring adherence to contractual obligations and scope of work documents.

Implement and refine workflows to improve and streamline processes, improving patient and provider experiences.

Qualifications:

Minimum Qualifications:

Bachelor's degree in Healthcare Administration, Business Administration, or related field.

Minimum 2 years of demonstrated experience leading and inspiring teams committed to providing the highest level of customer service and quality.

Familiarity with health insurance and medical terminology.

Familiarity with healthcare information systems, such as Epic, and proficiency in MS Office Suite.

Superior oral, written and non-verbal communication skills; ability to forge and maintain strong professional relationships.

Ability to lead meetings, prioritize issues, resolve conflicts, manage project plan and communicate with all levels of the organization.

Ability to proactively identify issues and implement solutions.

Other Requirements:

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