Job Title: Business Support Assistant
Location: Ashford Kent
Hours: 37 hours per week
Salary: £12.30 PAYE
Duration: 6 months ongoing

Are you an organised, customer-focused individual looking for a new challenge? Ashford Borough Council is seeking a dedicated Business Support Assistant to join our Port Health team. This is an excellent opportunity to support our vital administrative functions and provide top-notch customer service.

Key Responsibilities:

Assisting customers with setting up accounts and processing payments on the PHILIS system.
Providing administrative support to ensure the smooth running of the Port Health team.
Managing customer inquiries via phone and email, resolving them promptly and efficiently.
Using IT systems to maintain records, monitor accounts, and ensure data accuracy.
Charging for low-risk imports and chasing commercial documents from custom agents.What We're Looking For:

Minimum of 5 GCSEs (including Maths and English) or equivalent.
Proven experience in customer service and working within a team environment.
Basic IT skills, particularly with Microsoft Office products.
Excellent communication skills and the ability to handle complex queries under pressure.
A proactive team player with a bright and cheerful disposition.Why Join Us?

Competitive salary and benefits package.
The opportunity to make a real impact within a supportive team.
A diverse and dynamic working environment.
Opportunities for personal and professional growth.If you're a quick learner who thrives in a fast-paced environment and enjoys working with a variety of customers, we'd love to hear from you