Project Administrator

An exciting opportunity for a Project Support Administrator has arisen with a leading Managed Service Provider of 600+ highly skilled staff and revenues exceeding £100m. This position has a key focus on ensuring provisioning stages are followed during product delivery to/onboarding of their clients; whilst maintaining their exceptional level of customer care and service.

This is a highly successful, award winning, best-in-class IT Consultancy. An Employer of Choice, providing cutting-edge IT solutioning and services across IT applications, infrastructure, networks, security and more.

This position has a key focus on providing project support, ensuring exceptional level of customer care and service throughout the project delivery process. As the Project Support you'll be responsible for day-to-day administrative project support, shipping duties, data input, governance, periodic and ad-hoc reporting. You will also have a responsibility for keeping clients updated on order progression and answering clients queries by email/phone within the agreed SLA's or as required by your line manager. The successful candidate will have experience within a project support/administration role.

Further responsibilities:

Collaborate with other members of the Service Delivery and Project Management team to ensure tasks are completed in a timely manner
Produce documentation and reports on performance/timelines of order journeys
Work with the Escalations Manager to ensure that orders follow the shorter pathway from signature to billing
Adhere to our client's quality communications standards
Adhere to our clients Data Protection and Security clauses
Identify recommendations for process change when appropriate
Ensure provisioning conforms to our client's product SLAs
Experience required:

Ideally will have previous experience within a Project support or Administration role.
Exceptional communication skills; both written and oral
A customer service focussed attitude
Analytical and practical problem-solving skills
Based in Harrogate (Hybrid working, in the office 2-3 days per week)

Paying up to £26k + benefits and significant training opportunities

Due to office location a driving license and own transport would be highly beneficial