Job Title

Sales Office Administrator

Salary

£24,500

Hours of work

08:00 – 17.00, Monday to Friday

Working within the Sales Team of our client, with specific responsibility to receive and accurately process incoming sales orders through internal systems. In addition, the chosen candidate will have also involvement with Production Planning and Logistics administration.

The ideal candidate will possess an excellent attitude when dealing with internal and external customers, good attention to detail and good communication skills. They must be comfortable to work within a team environment as well as on their own initiative, and be able to prioritise their own workload. Work to tight deadlines, and able to operate under pressure, using their own initiative when required. Being someone who is persistent, thorough and hardworking, you will also enjoy details and seeing a job through to the end. In addition, due to the nature of the business you must be reliable, flexible and good timekeeping is essential.

Sales Orders / Quotations

· Accurate reception and processing of all incoming UK and export orders.

· Process Order confirmations via emails

· Customer Liaison in relation to product availability and delivery dates via phone or email

· Raising internal paperwork to create works orders for both stock and manufactured orders and to raise some delivery notes and delivery instructions as required

· Account Liaison, working closely with the Accounts Department with regard to customer account status

· Communication: effective and efficient communication and liaison between the customer, the office and the sales team

· Efficient and effective service is required working with all departments. To utilise experience for training to cover for colleagues as required

· Raising customer quotations & sample requests on internal systems

· Outgoing calls to customers regarding their orders to uplift their MOV/add extra accessories relevant to the order (product & sales training will be provided)

· Determining best transport route for customer orders through transport companies

· To be able to develop a good understanding of the clients portfolio of products

Other Duties/Requests

· Answer incoming calls and expediting with internal contacts or external service providers in relation to customer orders/quotations

· Resolving Customer complaints and liaising with Sales Office Supervisor to ensure best practise is followed

· To carry out any other duty that is reasonably requested by a Supervisor/Manager/Director

· To be undertaken in a professional, polite and efficient manner

· Do not hesitate to ask if instructions are unclear, suggest improvements that could be made etc

Team work

· Covering effectively and efficiently for absent colleagues, where necessary.

· Supporting and co-operating fully with all members of the Team as well as all other departments within the business.

· Ensuring that the proactive / positive departmental image is either kept or improved and not harmed.

· Ensuring that by example the department is not only effective and efficient, but is seen to be by all other departments.

· Contributing to team morale.

· Treating others as I would like to be treated myself

Communication

· Maintaining a completely professional, polite and positive manner whilst at work.

· Speak up and be assertive with whomever (regardless of job title) if it is with the intention of improving individual or overall company performance.

· Maintaining a high level of assertiveness, honesty and be open to any kind of constructive feedback.

Measurement of Effectiveness This role will be measured by:

· Sales Orders Raised

· Following up Pro Formas and Quotations

· Clearing Past Due order lines

· Dealing with Pending order

· Other Duties / Requests

· Team Work

· Communication

· Conformance with the company Health and Safety policy

· Conformance with the company Quality and Environmental procedures

Essential Experience

· Experience in a Customer Service environment

· Minimum of 5 GCSE’s at Grade C or above, including Maths and English (or equivalent qualifications or experience)

· Experience using Microsoft packages e.g. Word and Excel at an Intermediate level or above

· Excellent interpersonal / communication skills

· High level of attention to detail