1 Resource Group is currently seeking a dedicated and detail-oriented individual to fill the position of Parts Sales and Service Coordinator with experience in heavy equipment parts service and sales to support the Nashville, TN area. As a Customer Service - Parts representative, you will be responsible for providing excellent customer service and support for our parts department.

1 Resource Group is currently seeking a dedicated and detail-oriented individual to fill the position of Customer Service with experience in heavy equipment parts. As a Customer Service - Parts representative, you will be responsible for providing excellent customer service and support for our parts department.

Process customer orders and coordinate the shipment of parts

Respond promptly to customer inquiries regarding parts, pricing, and availability

Provide product information and technical support to customers

Resolve customer complaints or issues in a timely and professional manner

Coordinate with internal departments to ensure accurate and timely order fulfillment

Maintain accurate records of customer interactions and transactions

Assist with inventory management and stock replenishment

Assist in the development and improvement of customer service processes and procedures

Must be ok with spending large amount of time in truck delivering parts to customer sites and invoicing while onsite.

Requirements

Responsibility

The ideal candidate for this position will have:

Prior customer service experience, preferably in a parts or technical support role

Strong communication and interpersonal skills

Attention to detail and ability to work in a fast-paced environment

Proficiency in Microsoft Office and experience with CRM software

Ability to multitask and prioritize effectively

Knowledge of parts and inventory management is preferred

High School diploma or equivalent required, additional technical certifications or education is a plus

Must have clean driving record and be able to pass drug screen.