Job Description

Responsible for overseeing hotel occupancy and promoting the efficient operation of front desk, bell desk, valet, transportation, housekeeping, and casino porters ensuring appropriate service to hotel guests. 

Manage hotel and related departments to ensure maximum occupancy, efficiency, and revenue

Hire, supervise, train, evaluate work performance, and administer discipline for team members

Maintain knowledge of industry practices, hotel markets, and statistical data

Possess knowledge of room rates, types, and availability

Responsible for property public area cleanliness and sanitation

Maintain and ensure proper par levels of supplies and equipment

Coordinate special events and promotions with other departments

Resolve customer complaints and disputes

Ensure compliance with established company policies and procedures

Develop operating budgets and meet established goals

Other duties as assigned by management