Assistant Hotel Manager
Posted on Sep 21, 2024 by Wynn Las Vegas
Las Vegas, NV
Hospitality
Immediate Start
Annual Salary
Full-Time
Job Description
The Assistant Hotel Manager is the main point of contact for our guests that require assistance with addressing a subject matter that has not been resolved to their satisfaction. Responsibilities include prioritizing the needs of the guest while protecting the assets of Wynn Resorts in a safe and secure manner. The Assistant Hotel Manager provides support and direction for the overall operation during escalated incidents.
Job Responsibilities:
Extensive knowledge of Property Management System
Extensive knowledge of Wynn|Encore Las Vegas room types and amenities
Comprehensive knowledge of Wynn|Encore Las Vegas property offerings, locations, amenities and services provided; utilizes this knowledge to conduct informative front and back of house tours
Acts as a liaison between guests and all other property departments
Works close with Corporate Investigations, Guest Claims, and Security to ensure the overall safety of our patrons
Resolve guest challenges and special requests within limits of authority and empowerment and in a timely manner by coordinating with outside departments
Ensure all guests interactions are in accordance with Forbes 5-Star standards, in order to maintain the integrity of the Wynn|Encore Las Vegas ambiance while promoting hotel facilities and services
Provides assistance to the Hotel Manager and Senior Hotel Manager
Act as the Management Representative for the Resort during escalated guest and Security issues including Crisis Management incidents
Coordinates and communicates with Engineering, Housekeeping, Security and Guest Claims regarding escalated incidents involving property damage, hotel liability, injury, security risks and/or concerns
Review and follow-up on Security incident reports, trespass reports, smoking rooms, internal feedback reports and social media posts/feedback
Conducts daily room inspections with Security for guest and employee safety
Assist Lost and Found with escalated incidents
Actively promotes and uses the Company’s Core Values to lead by example when interacting with employees and guests
Accurately completing checklists and reports associated with specific shifts and pass down of appropriate information
Support hotel rate integrity and availability
Conducts shift rounds to include inspection of all applicable Public Areas, front desks and support all departments within the resort with any escalated issues
Reviews Medallia, social media, and other guest feedback on a regular basis, responds to guest correspondence, and resolves challenges in a timely manner
Conduct department training and mentorships to develop managers in other Front Office Departments
Manages compensation and consistently documenting issued compensation in HotSOS and Opera
Responsible for thorough completion of special projects/assignments provided by Senior Management
The Assistant Hotel Manager is the main point of contact for our guests that require assistance with addressing a subject matter that has not been resolved to their satisfaction. Responsibilities include prioritizing the needs of the guest while protecting the assets of Wynn Resorts in a safe and secure manner. The Assistant Hotel Manager provides support and direction for the overall operation during escalated incidents.
Job Responsibilities:
Extensive knowledge of Property Management System
Extensive knowledge of Wynn|Encore Las Vegas room types and amenities
Comprehensive knowledge of Wynn|Encore Las Vegas property offerings, locations, amenities and services provided; utilizes this knowledge to conduct informative front and back of house tours
Acts as a liaison between guests and all other property departments
Works close with Corporate Investigations, Guest Claims, and Security to ensure the overall safety of our patrons
Resolve guest challenges and special requests within limits of authority and empowerment and in a timely manner by coordinating with outside departments
Ensure all guests interactions are in accordance with Forbes 5-Star standards, in order to maintain the integrity of the Wynn|Encore Las Vegas ambiance while promoting hotel facilities and services
Provides assistance to the Hotel Manager and Senior Hotel Manager
Act as the Management Representative for the Resort during escalated guest and Security issues including Crisis Management incidents
Coordinates and communicates with Engineering, Housekeeping, Security and Guest Claims regarding escalated incidents involving property damage, hotel liability, injury, security risks and/or concerns
Review and follow-up on Security incident reports, trespass reports, smoking rooms, internal feedback reports and social media posts/feedback
Conducts daily room inspections with Security for guest and employee safety
Assist Lost and Found with escalated incidents
Actively promotes and uses the Company’s Core Values to lead by example when interacting with employees and guests
Accurately completing checklists and reports associated with specific shifts and pass down of appropriate information
Support hotel rate integrity and availability
Conducts shift rounds to include inspection of all applicable Public Areas, front desks and support all departments within the resort with any escalated issues
Reviews Medallia, social media, and other guest feedback on a regular basis, responds to guest correspondence, and resolves challenges in a timely manner
Conduct department training and mentorships to develop managers in other Front Office Departments
Manages compensation and consistently documenting issued compensation in HotSOS and Opera
Responsible for thorough completion of special projects/assignments provided by Senior Management
Reference: 202108043
https://jobs.careeraddict.com/post/95492802
Assistant Hotel Manager
Posted on Sep 21, 2024 by Wynn Las Vegas
Las Vegas, NV
Hospitality
Immediate Start
Annual Salary
Full-Time
Job Description
The Assistant Hotel Manager is the main point of contact for our guests that require assistance with addressing a subject matter that has not been resolved to their satisfaction. Responsibilities include prioritizing the needs of the guest while protecting the assets of Wynn Resorts in a safe and secure manner. The Assistant Hotel Manager provides support and direction for the overall operation during escalated incidents.
Job Responsibilities:
Extensive knowledge of Property Management System
Extensive knowledge of Wynn|Encore Las Vegas room types and amenities
Comprehensive knowledge of Wynn|Encore Las Vegas property offerings, locations, amenities and services provided; utilizes this knowledge to conduct informative front and back of house tours
Acts as a liaison between guests and all other property departments
Works close with Corporate Investigations, Guest Claims, and Security to ensure the overall safety of our patrons
Resolve guest challenges and special requests within limits of authority and empowerment and in a timely manner by coordinating with outside departments
Ensure all guests interactions are in accordance with Forbes 5-Star standards, in order to maintain the integrity of the Wynn|Encore Las Vegas ambiance while promoting hotel facilities and services
Provides assistance to the Hotel Manager and Senior Hotel Manager
Act as the Management Representative for the Resort during escalated guest and Security issues including Crisis Management incidents
Coordinates and communicates with Engineering, Housekeeping, Security and Guest Claims regarding escalated incidents involving property damage, hotel liability, injury, security risks and/or concerns
Review and follow-up on Security incident reports, trespass reports, smoking rooms, internal feedback reports and social media posts/feedback
Conducts daily room inspections with Security for guest and employee safety
Assist Lost and Found with escalated incidents
Actively promotes and uses the Company’s Core Values to lead by example when interacting with employees and guests
Accurately completing checklists and reports associated with specific shifts and pass down of appropriate information
Support hotel rate integrity and availability
Conducts shift rounds to include inspection of all applicable Public Areas, front desks and support all departments within the resort with any escalated issues
Reviews Medallia, social media, and other guest feedback on a regular basis, responds to guest correspondence, and resolves challenges in a timely manner
Conduct department training and mentorships to develop managers in other Front Office Departments
Manages compensation and consistently documenting issued compensation in HotSOS and Opera
Responsible for thorough completion of special projects/assignments provided by Senior Management
The Assistant Hotel Manager is the main point of contact for our guests that require assistance with addressing a subject matter that has not been resolved to their satisfaction. Responsibilities include prioritizing the needs of the guest while protecting the assets of Wynn Resorts in a safe and secure manner. The Assistant Hotel Manager provides support and direction for the overall operation during escalated incidents.
Job Responsibilities:
Extensive knowledge of Property Management System
Extensive knowledge of Wynn|Encore Las Vegas room types and amenities
Comprehensive knowledge of Wynn|Encore Las Vegas property offerings, locations, amenities and services provided; utilizes this knowledge to conduct informative front and back of house tours
Acts as a liaison between guests and all other property departments
Works close with Corporate Investigations, Guest Claims, and Security to ensure the overall safety of our patrons
Resolve guest challenges and special requests within limits of authority and empowerment and in a timely manner by coordinating with outside departments
Ensure all guests interactions are in accordance with Forbes 5-Star standards, in order to maintain the integrity of the Wynn|Encore Las Vegas ambiance while promoting hotel facilities and services
Provides assistance to the Hotel Manager and Senior Hotel Manager
Act as the Management Representative for the Resort during escalated guest and Security issues including Crisis Management incidents
Coordinates and communicates with Engineering, Housekeeping, Security and Guest Claims regarding escalated incidents involving property damage, hotel liability, injury, security risks and/or concerns
Review and follow-up on Security incident reports, trespass reports, smoking rooms, internal feedback reports and social media posts/feedback
Conducts daily room inspections with Security for guest and employee safety
Assist Lost and Found with escalated incidents
Actively promotes and uses the Company’s Core Values to lead by example when interacting with employees and guests
Accurately completing checklists and reports associated with specific shifts and pass down of appropriate information
Support hotel rate integrity and availability
Conducts shift rounds to include inspection of all applicable Public Areas, front desks and support all departments within the resort with any escalated issues
Reviews Medallia, social media, and other guest feedback on a regular basis, responds to guest correspondence, and resolves challenges in a timely manner
Conduct department training and mentorships to develop managers in other Front Office Departments
Manages compensation and consistently documenting issued compensation in HotSOS and Opera
Responsible for thorough completion of special projects/assignments provided by Senior Management
Reference: 202108043
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