Job Description

JOB REQUIREMENTS:  

To perform this job successfully, an individual must be able to perform each job responsibility satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Age, Gaming and Certifications:

21 years of age or above.

Will be required to obtain and maintain registration or a license issued by the Massachusetts Gaming Commission.

Education and/or Experience:  

High school degree or equivalent required. Bachelor’s Degree in a related field or equivalent experience required. 

Minimum 5 years of managing and leading a team of 5 or more in a corporate setting. Two (2) years of casino experience preferred.

Knowledge of gaming systems, such as IGT Patron Management and Everi Power Kiosk Management Systems, a plus. 

Requires strong computer skills and proficiency in Microsoft Office.

Candidate must have experience with planning and project management in a fast-paced, high-output, environment. 

Ability to manage multiple priorities with similar deadlines with the same level of execution.

Ability to work and stay focused in an open office concept shared by multiple departments.  

Must possess outstanding organizational, interpersonal, and administrative skills, as well as excellent attention to detail.

Must be comfortable preparing and conducting presentation to stakeholder departments and other team members.

Language Skills:

Ability to read, analyze, and interpret documents, such as policy and procedure manuals, maintenance instructions, and other related documents.  Ability to respond to common inquiries from other employees or guests. Fluency in English required, second language a plus.  Ability to write detailed instructions and correspondence.  Ability to effectively present information in one-on-one and group situations. 

Mathematical Skills & Reasoning Ability:

Ability to work with mathematical concepts such as probability and statistical inference. Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations. Ability to define problems, collect data, establish facts, and draw valid conclusions.  Ability to decipher various reports and create and maintain reports upon request.  

Physical Demands: 

The physical demands described here are representative of those that must be met by the Team Member to successfully perform the essential functions of this job. 

While performing the duties of this job, the employee is regularly required to talk and hear. The employee is also regularly required to stand, walk, sit, and use hands to finger, handle, or feel objects, tools or controls. The employee is occasionally required to reach with hands and arms, and to sit, climb or balance, and stoop, stretch, bend, kneel, crouch, or crawl. 

Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Essential responsibilities include moderate physical ability such as lift or maneuver at least thirty (30) pounds, and varied instances of standing/walking.  

Work Environment: 

The work environment characteristics described here are representative of those that exists while Team Members are performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

•    The noise level in the work environment is typically moderate.  When on the casino floor or some back of house areas, the noise level increases to loud. Must be able to interact with internal and external guests in a professional manner.

•    Due to the unpredictable nature of the hospitality/entertainment industry, Team Members must be able to work varying-schedules to reflect the business needs of the property.

•    Reliable, consistent, and punctual attendance is required.