Customer Experience Representative
Posted on Sep 24, 2024 by Comfort Wave Home Services
Oklahoma City, OK
Customer Service
Immediate Start
Annual Salary
Full-Time
Overview:
Comfort Wave Home Services is a people-first company in the Oklahoma City Metro offering HVAC, Plumbing, and Electrical services. We are hiring a Customer Experience Representative to handle inbound/outbound phone calls as a part of our small, onsite call center at the Home Office. We are looking to add a member to our team who has excellent phone etiquette, a customer-focused mindset, and a smile that seeps through calls. Not only do we want to make a difference in the Metro, we want to show our customers that they made the right decision when calling us, and that starts with their first conversation, that first impression of Comfort Wave via our in-house call center. Our team is comprised of exceptional people who are passionate about their talents and abilities. We challenge our team members' intelligence and ingenuity and provide them with a sense of purpose and achievement.
What we offer:
Competitive Hourly Base $17-$20/hour
PTO and 8 Paid Holidays after 90 days
Full Suite of Health Benefits including but not limited to: health, dental, vision, HSA/FSA, short/long term disability, life insurance programs, pet insurance, identity theft protections.
401K Retirement Plan with company match up to 30% of your contribution
Tuition/Licensing Assistance and other professional development opportunities
Company-wide community service opportunties and community engagement
Responsibilities:
What will I do?
Continuously learning what we offer and how to best assist our customers
Successfully handle high volume inbound customer service calls
Making/handling high volume of outbound customer service calls
Respond to and follow up on e-mail inquiries
Receive and record completed work orders from field technicians
Expedite unresolved customer grievances to designated departments for further investigation
Maintain accurate customer information and scheduled appointment details
Actively promote, talk about, and sell new or additional services or products when applicable
Qualifications:
What do I need?
2 years of excellent customer service experience required
A strong work ethic and customer service abilities are highly considered in lieu of experience
Must be able to work rotating evenings (until 7pm) and rotating weekends
Basic computer proficiency, particularly with Microsoft applications
Must be fluent in reading, writing and speaking English
Must be able to sit for prolonged periods of time
What else might help me succeed?
High School Diploma or GED preferred
Experience in a call center environment OR extensive work with inbound/outbound phone calls in another environment
Experience with Service Titan is helpful
Bilingual English/Spanish speaking is a plus
Wrench Group and its affiliates are proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, genetic information, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. The company encourages all qualified candidates who are eligible to work in the United States to apply, but it does not sponsor applicants or employees who require a visa to work legally.
Comfort Wave Home Services is a people-first company in the Oklahoma City Metro offering HVAC, Plumbing, and Electrical services. We are hiring a Customer Experience Representative to handle inbound/outbound phone calls as a part of our small, onsite call center at the Home Office. We are looking to add a member to our team who has excellent phone etiquette, a customer-focused mindset, and a smile that seeps through calls. Not only do we want to make a difference in the Metro, we want to show our customers that they made the right decision when calling us, and that starts with their first conversation, that first impression of Comfort Wave via our in-house call center. Our team is comprised of exceptional people who are passionate about their talents and abilities. We challenge our team members' intelligence and ingenuity and provide them with a sense of purpose and achievement.
What we offer:
Competitive Hourly Base $17-$20/hour
PTO and 8 Paid Holidays after 90 days
Full Suite of Health Benefits including but not limited to: health, dental, vision, HSA/FSA, short/long term disability, life insurance programs, pet insurance, identity theft protections.
401K Retirement Plan with company match up to 30% of your contribution
Tuition/Licensing Assistance and other professional development opportunities
Company-wide community service opportunties and community engagement
Responsibilities:
What will I do?
Continuously learning what we offer and how to best assist our customers
Successfully handle high volume inbound customer service calls
Making/handling high volume of outbound customer service calls
Respond to and follow up on e-mail inquiries
Receive and record completed work orders from field technicians
Expedite unresolved customer grievances to designated departments for further investigation
Maintain accurate customer information and scheduled appointment details
Actively promote, talk about, and sell new or additional services or products when applicable
Qualifications:
What do I need?
2 years of excellent customer service experience required
A strong work ethic and customer service abilities are highly considered in lieu of experience
Must be able to work rotating evenings (until 7pm) and rotating weekends
Basic computer proficiency, particularly with Microsoft applications
Must be fluent in reading, writing and speaking English
Must be able to sit for prolonged periods of time
What else might help me succeed?
High School Diploma or GED preferred
Experience in a call center environment OR extensive work with inbound/outbound phone calls in another environment
Experience with Service Titan is helpful
Bilingual English/Spanish speaking is a plus
Wrench Group and its affiliates are proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, genetic information, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. The company encourages all qualified candidates who are eligible to work in the United States to apply, but it does not sponsor applicants or employees who require a visa to work legally.
Reference: 202307147
https://jobs.careeraddict.com/post/95553664
Customer Experience Representative
Posted on Sep 24, 2024 by Comfort Wave Home Services
Oklahoma City, OK
Customer Service
Immediate Start
Annual Salary
Full-Time
Overview:
Comfort Wave Home Services is a people-first company in the Oklahoma City Metro offering HVAC, Plumbing, and Electrical services. We are hiring a Customer Experience Representative to handle inbound/outbound phone calls as a part of our small, onsite call center at the Home Office. We are looking to add a member to our team who has excellent phone etiquette, a customer-focused mindset, and a smile that seeps through calls. Not only do we want to make a difference in the Metro, we want to show our customers that they made the right decision when calling us, and that starts with their first conversation, that first impression of Comfort Wave via our in-house call center. Our team is comprised of exceptional people who are passionate about their talents and abilities. We challenge our team members' intelligence and ingenuity and provide them with a sense of purpose and achievement.
What we offer:
Competitive Hourly Base $17-$20/hour
PTO and 8 Paid Holidays after 90 days
Full Suite of Health Benefits including but not limited to: health, dental, vision, HSA/FSA, short/long term disability, life insurance programs, pet insurance, identity theft protections.
401K Retirement Plan with company match up to 30% of your contribution
Tuition/Licensing Assistance and other professional development opportunities
Company-wide community service opportunties and community engagement
Responsibilities:
What will I do?
Continuously learning what we offer and how to best assist our customers
Successfully handle high volume inbound customer service calls
Making/handling high volume of outbound customer service calls
Respond to and follow up on e-mail inquiries
Receive and record completed work orders from field technicians
Expedite unresolved customer grievances to designated departments for further investigation
Maintain accurate customer information and scheduled appointment details
Actively promote, talk about, and sell new or additional services or products when applicable
Qualifications:
What do I need?
2 years of excellent customer service experience required
A strong work ethic and customer service abilities are highly considered in lieu of experience
Must be able to work rotating evenings (until 7pm) and rotating weekends
Basic computer proficiency, particularly with Microsoft applications
Must be fluent in reading, writing and speaking English
Must be able to sit for prolonged periods of time
What else might help me succeed?
High School Diploma or GED preferred
Experience in a call center environment OR extensive work with inbound/outbound phone calls in another environment
Experience with Service Titan is helpful
Bilingual English/Spanish speaking is a plus
Wrench Group and its affiliates are proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, genetic information, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. The company encourages all qualified candidates who are eligible to work in the United States to apply, but it does not sponsor applicants or employees who require a visa to work legally.
Comfort Wave Home Services is a people-first company in the Oklahoma City Metro offering HVAC, Plumbing, and Electrical services. We are hiring a Customer Experience Representative to handle inbound/outbound phone calls as a part of our small, onsite call center at the Home Office. We are looking to add a member to our team who has excellent phone etiquette, a customer-focused mindset, and a smile that seeps through calls. Not only do we want to make a difference in the Metro, we want to show our customers that they made the right decision when calling us, and that starts with their first conversation, that first impression of Comfort Wave via our in-house call center. Our team is comprised of exceptional people who are passionate about their talents and abilities. We challenge our team members' intelligence and ingenuity and provide them with a sense of purpose and achievement.
What we offer:
Competitive Hourly Base $17-$20/hour
PTO and 8 Paid Holidays after 90 days
Full Suite of Health Benefits including but not limited to: health, dental, vision, HSA/FSA, short/long term disability, life insurance programs, pet insurance, identity theft protections.
401K Retirement Plan with company match up to 30% of your contribution
Tuition/Licensing Assistance and other professional development opportunities
Company-wide community service opportunties and community engagement
Responsibilities:
What will I do?
Continuously learning what we offer and how to best assist our customers
Successfully handle high volume inbound customer service calls
Making/handling high volume of outbound customer service calls
Respond to and follow up on e-mail inquiries
Receive and record completed work orders from field technicians
Expedite unresolved customer grievances to designated departments for further investigation
Maintain accurate customer information and scheduled appointment details
Actively promote, talk about, and sell new or additional services or products when applicable
Qualifications:
What do I need?
2 years of excellent customer service experience required
A strong work ethic and customer service abilities are highly considered in lieu of experience
Must be able to work rotating evenings (until 7pm) and rotating weekends
Basic computer proficiency, particularly with Microsoft applications
Must be fluent in reading, writing and speaking English
Must be able to sit for prolonged periods of time
What else might help me succeed?
High School Diploma or GED preferred
Experience in a call center environment OR extensive work with inbound/outbound phone calls in another environment
Experience with Service Titan is helpful
Bilingual English/Spanish speaking is a plus
Wrench Group and its affiliates are proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, genetic information, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. The company encourages all qualified candidates who are eligible to work in the United States to apply, but it does not sponsor applicants or employees who require a visa to work legally.
Reference: 202307147
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