25 Days Leave *1 Wellbeing Leave Day *1 Birthday Day Leave *8 Days Bank Holiday * Salary Sacrifice Pension *Full Training & Career Development *Hybrid Working *Early Friday Finish *Discounted Gym Membership *Free Car Parking.
Introduction
The Sales Engineer plays a crucial role in our company. We sell technically complex products and services. The Sales Engineer bridges the gap between the technical aspects of a product or service and the needs of the customer.
Role Overview:
The Sales Engineer is responsible for understanding and demonstrating the technical aspects of a product or service to potential customers. You will work closely with the commercial team to identify and qualify leads, as well as provide technical expertise throughout the sales process. This role requires a blend of technical knowledge, communication skills, and commercial acumen.
Key Responsibilities:
Product Knowledge:
* Develop a deep understanding of the company's products or services.
* Stay updated on industry trends, competitor products, and emerging technologies.
Customer Engagement:
* Engage with potential customers to understand their technical requirements and challenges.
* Conduct product demonstrations and presentations tailored to customer needs.
Technical Support:
* Provide pre-sales technical support and expertise to customers.
* Assist customers in understanding the technical aspects, features, and benefits of the product.
Solution Design:
* Work with customers to design solutions that meet their specific requirements.
* Collaborate with the engineering or development team to customize products if necessary.
Proposal and Quotation Preparation:
* Assist in preparing technical proposals, quotations, and tender documents.
* Ensure that proposals align with customer needs and expectations.
Sales Collaboration:
* Collaborate closely with the sales team to identify and qualify leads.
* Participate in customer meetings alongside the sales representatives.
Documentation:
* Create and maintain technical documentation, including user manuals, technical specifications, and product datasheets.
Feedback Loop:
* Gather feedback from customers and share insights with the product development team for continuous improvement.
Post-Sales Support:
* Assist in post-sales activities such as installation, integration, and troubleshooting.
* Act as a liaison between the customer and the technical support team.
Qualifications and Skills:
* Educational Background: A bachelor’s degree in a relevant technical field or equivalent (e.g., Engineering).
* Technical Knowledge: Strong understanding of the product or service being sold, including its features, capabilities, and technical specifications.
* Communication Skills: Excellent verbal and written communication skills are crucial for effectively explaining technical concepts to non-technical stakeholders.
* Sales Acumen: Ability to understand customer needs and align them with the benefits of the product or service.
* Problem-Solving Skills: Capable of identifying and addressing technical challenges or concerns raised by potential customers.
* Team Collaboration: Works well in a collaborative environment, especially with sales teams and product development teams.
* Customer Focus: A customer-centric approach with a focus on providing the best solutions to meet their needs.
* Time Management: Efficiently manages time and priorities to meet customer demands and sales targets