Are you an experienced Administrator? Do you consider yourself to be personable and an asset to a busy team? Are you based in or around Burscough?

We have a temporary Customer Service Advisor role available within DS Smith’s packaging division. This role is ideal for someone with good IT skills and is approachable, proactive and a multi tasker.

Role: Customer Service Advisor

Location: DS Smith Packaging, Red Cat Ln, Burscough, Ormskirk L40 0SY (100% office based)

Rate: £16.21ph

Contract length: 3-6 months with the opportunity for a permanent position

Shift Patterns: Mon-Fri, 35 hours per week, 09:00-17:30 with a 45 minute unpaid lunch

Start: ASAP

Responsibilities:

*

Overseeing the Front Desk

*

Processing customer orders within agreed timeframes

*

Coordinating artwork preparation with external suppliers

*

Gaining prompt approval to meet production timelines

*

Recovering origination spend through proactive customer invoicing

*

Analysing customer forecasts and forward planning stock replenishment orders

*

Proactively reducing made to order stock residing in the warehouse through daily review and customer liaison

*

Placing purchase orders for non-manufactured products within the DS Smith network

*

Acknowledging customer complaints and reporting dissatisfaction/failures

*

Discussing solutions with customers and following through those actions

*

Building strong relations with the Territory Manager by sharing internal and external information

*

Building strong relations with customers, gaining insight to their business, keeping them informed order status and answering queries

*

Working with the team and other internal colleagues to improve team and cross-departmental relations

Essential requirements:

*

Strong verbal and written communication skills

*

Good IT Literacy skills especially with MS Office

*

Understanding of the manufacturing industry, for example pallet detail

*

Previous experience using an in house system

*

Previous experience within a customer facing administrative environment (2+ years)

*

Ability to work on own initiative and multitask in order to meet demands

Desirable requirements:

*

Driving licence and use of a car

*

Knowledge and experience within a manufacturing environment

Benefits:

*

Advice and editing on your current CV

*

Exclusive online services including restaurant and retail discounts

*

Chance to receive £300* for referring a friend

*

Contributory pension scheme

*

Employee assistance program

Does this role sound interesting? Apply today and a member of the team will be in contact if you meet our requirements.

All applicants are subject to vetting checks including but not limited to: Right to work check, medical check and reference check