My client is looking for an experienced Planner/Scheduler to work in their office in Chingford. The successful candidate should have previous experience in a similar role with a property/social housing background.

Duties will include but not limited to:

* Deal with day-to-day telephone and email enquiries from tenants and Clients, in a timely and professional manner

* To liaise with tenants and Clients as required ensuring a quality service is delivered and a level of customer satisfaction achieved.

* Promote an efficient and professional image to all customers, always maintaining a high standard of customer service.

* Daily allocation of workload to engineers on our System

* To make appointments for gas, electric and plumbing jobs from email enquiries and Housing online portal

* Review and monitor progress of works and book in further works.

* Providing quotes, updating, and closing jobs and making sure jobs are financially complete.

* Invoicing jobs to correct Clients.

* Distribution of gas and electrical certification to clients as required.

* To ensure parts are ordered and arranged ahead of time to ensure smooth running of service delivery and prevent recall access rate.

* Daily call round to confirm appointments to prevent high no access rate.

* To arrange and order parts as required for jobs and place on outgoing shelf readily accessible for pick up. Ensure parts are logged accordingly.

* Ensure adequate and clear job notes and instructions are provided.

* To Update clients and customers via emails and portals such as Fix Flo and CRM

* Effective dairy management and utilisation

* Prioritise allocation of emergency and vulnerable tenant jobs

* To provide a maintained level of tolerance when dealing with vulnerable and elderly customers

* Reaching KPIs and SLAs in line with business contracts

The right candidate ideally will possess the following:

* Proven track record in property administration would be beneficial

* Candidates should have a minimum of one-two years’ administrative experience

* Good IT knowledge – able to use Word, Excel and PowerPoint.

* Ability to stay calm under pressure.

* Excellent organisational skills.

* Ability to priorities and be flexible.

* Good communication and team working skills.

* Enthusiastic and confident nature.

* Ability to work on own initiative.

* A team player able to build good working relationships with colleagues.

* Able to solve problems quickly and effectively.

Please call Hannah on (phone number removed) for more information on the role