REPAIRS SCHEDULER/ PLANNER ROLE

NW London

Exciting opportunity to join a large Housing Organisation - working in a great team

Key purpose: To provide a responsive service to customers, raise works orders and respond to queries, as well as dealing with daily contract administration.

Key responsibilities:

Managing operatives diaries
Liaising with tenants and operatives to arrange repairs
Planning repairs works for pre and post inspection, reactive, voids and emergency repairs
Prioritising emergency works
Booking appointments and allocating works to the available operatives, and following works from start through to completion
Effectively communicate any concerns about work quality and ensure operatives have the right material to complete their work
Ensure all relevant data is up-dated on a timely basis
Accurate filing of contract paperwork and ongoing maintenance of files, to include for example time sheets and completion sheets from sub contractors.
Establish customer needs and provide a service in relation to repairs to properties - e.g. take repair requests from tenants, diagnose repairs to include trade and duration, and book appointments.
Work with colleagues, residents, operatives, sub-contractors and other suppliers to ensure targets are met and an excellent service is delivered.
Use and update the IT and other systems, inputting and extracting information and ensuring protocol is followed.
Ensure requirements of Health and Safety legislation are followed and undertake
Health and Safety training as required.Key skills and experience

Experience of working in a customer service environment
Experience in a Housing environment
Experience in a repairs & maintenance environment
Makes decisions based on set standards and procedures
Consistently maintains high level of performance.
Communicates in a clear, concise and constructive manner based on own knowledge and experience, meeting the needs of the caller effectively and efficiently, remaining calm and in control.
Resilient in difficult or stressful situations
Able to empathise with customers
Able to produce clear and concise correspondence.
Accurate IT skills (Microsoft Word)Office based - 36 hour week (potential for 1 day WFH)

If you have the relevant experience and are available straight away please apply with your most recent CV