Job Title: 1st Line Support

Location: Ridham Dock Road, ME9 8SR

Salary: £28,000.00 per annum

Job type: Full time / Permanent

Working Hours: 40 hours per week, Monday - Friday

Countrystyle is a member of the family-owned Heathcote Holdings Group of resource management companies and as a family run business our people and customers are at the heart of our growth and drive for passion for solution focused service.

About the role:

To provide technical support across all sites and contracts for all support tickets including server, desktop and networking infrastructure and telephone systems, both landline and mobile services.

Responsibilities:

Manage and maintain good quality, accurate documentation on all IT processes.
Maintain systems, resolving any general workplace IT issues.
Assist the wider IT team to deliver IT projects, such as a new workflow, including the carrying out of testing.
Assist the wider IT team to monitor the network for all sites and working closely with our outsourced IT department on any issues.
Assist in maintaining our printer outsourcing contract.
Co-ordinate data compliance with our outsourced IT department (e.g. laptop encryption, remote wiping etc) ensuring our IT infrastructure is secure and compliant with regulations (including GDPR).
Monitor and update the ‘IT issues’ database.
Staff have a duty to take care of their own health and safety and that of others who may be affected by their actions at work.
Staff must co-operate, report unsafe conditions and comply with the company management systems and safe systems of work as well as co-workers to help everyone meet their legal requirements.
Essentials:

Strong Communications skills at all levels
MS Office to intermediate level
Documentation to entry Level
Previous experience in a similar role/ IT Field or IT Qualification
Ability to work to tight deadlines
Desirable:

Networking (Unifi/ Meraki/ Cisco) Knowledge
Knowledge of Windows Operating Systems
Benefits Package:

Life Insurance with access to GP24
Commitment to wellbeing through Employee Assistance Programme
Electric Car salary sacrifice scheme for eligible employees
Cycle to work scheme
Company Events
GymFlex salary sacrifice
If you would like to join our team, please apply here.

Please click on the APPLY button to send your CV for this role.

Overseas candidates will NOT be considered for this role. We are not sponsoring Visa’s at this time, so please refrain from applying unless eligible to work in the UK.

Candidates with experience or relevant job titles of; IT, IT Helpdesk, IT Support Engineer, IT Customer Support, Helpdesk, IT Support, IT Support Technician, Infrastructure Engineer, 2nd Line Infrastructure Engineer, 3rd Line Infrastructure Engineer, 2nd Line Support Engineer, 2nd Line Support, ICT Systems Engineer, IT Service Desk Technician, 3rd Line Support, 2nd Line Support Technician, Technical Support, Technical Support Technician, IT Systems Engineer, IT Systems Technician, ICT Technician, IT Systems Support, IT Technician, Information Technology, IT, 1st Line, 2nd Line, Technical Support Engineer, Technical Customer Support, Tech Support, Tech Support Services, Customer Support, IT, Customer Services, Remote Support, Engineer may also be considered for this role