Job Summary: 

The Technical Support Engineer will be responsible for providing high-quality technical support to our clients, troubleshooting issues, and ensuring customer satisfaction. The ideal candidate will have strong problem-solving skills, technical expertise, and a passion for helping others.

Key Responsibilities:

Provide technical support to clients via phone, email, and chat.

Diagnose and troubleshoot software and hardware issues.

Guide customers through step-by-step solutions.

Document and track customer issues and resolutions in the ticketing system.

Collaborate with the development team to resolve complex issues.

Conduct remote sessions to assist with installations, configurations, and upgrades.

Create and update technical documentation and knowledge base articles.

Stay up-to-date with the latest industry trends and technologies.

Participate in on-call rotation to provide after-hours support as needed.

Qualifications:

Proven at least 2 years of experience as a Technical Support Engineer or similar role.

Strong knowledge of operating systems (Windows, macOS, Linux) and networking.

Familiarity with remote desktop applications and help desk software.

Excellent problem-solving and communication skills.

Ability to explain technical concepts to non-technical users.

Strong organizational skills and attention to detail.

Ability to work independently and as part of a team.

Bachelors degree in Computer Science, Information Technology, or related field preferred; relevant certifications (CompTIA A+, Network+) are a plus.