Job Description

Position Summary:

As a Laser Technical Support Engineer at Cutera's headquarters in San Francisco, you will play a crucial role in ensuring the seamless operation of our medical and aesthetic laser systems while also providing training to our global field service operations. This position requires a strong technical background, excellent written communication skills, and the ability to work collaboratively within a dynamic team.

Duties and Responsibilities:

Provide technical support and guidance to customers via phone, email, and on-site visits to resolve technical issues related to our laser or aesthetic devices.

Collaborate with field service engineers to diagnose and resolve complex technical problems efficiently.

Develop and maintain service manuals, service bulletins, and engineering change orders (ECO) to document product specifications and procedures.

Create and update training curricula, agendas, presentations, and materials for internal and external training programs.

Conduct training sessions for field service engineers, and commercial and internal teams to ensure comprehensive product knowledge and installation, preventive maintenance, troubleshooting skill, and process. 

Serve as the lead trainer for global field service operations, delivering training sessions across North America and internationally.

Collaborate with the R&D and product development teams to provide feedback on product improvements and enhancements based on customer feedback.

Assist in managing spare parts inventory and logistics to ensure timely availability of components.

Maintain accurate and detailed records of technical support interactions and solutions.

Update and keep accurate records of field service activities and parts used.

Other duties as needed or required.