JOB TITLE: Customer Service Administrator - Everyday Banking

LOCATION: Wolverhampton

PAY: £13.49p/hr

HOURS: Full - Time - 35 Hours - Monday - Friday between 9am -5pm

WORKING PATTERN: Our work style is hybrid, which involves spending at least two days per week, or 40% of our time, at one of our office sites.

My high-profile banking client are recruiting for an Everyday Banking Senior Client Assistant. The role is a Hybrid role which will require the candidate to work on site 2 days a week and 3 days from home, working normal office hours. However, due to training purposes the first few months will require onsite working Monday to Friday.

Role Objectives:

This role as Everyday Banking Senior Administrator sits within our Banking and Trade Delivery Team. The role consists of meeting our everyday commercial clients needs through a variety of mediums including email and telephony. The daily requests can include:

Balance Enquiries
Transactional Enquiries
Currency Requests
Encashment Requests
Charge Card Enquiries
Complex Relationship Manager needs.
Secondary account / lending requests
Our Banking and Trade team are client facing, that means that we handle both inbound and outbound communications from clients and internal stakeholders. We also operate a number of client facing email mailboxes. Most of the communication we receive from clients comes in via email. Clear communication skills are vital for this role.

Skills & Competencies

Excellent Communication Skills
Active Problem-Solving Ability
Attention to Detail
Growth Mindset

Application process: CV review and Microsoft Teams interview with Line manager.

Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms. We want our people to feel that they belong and can be their best, regardless of background, identity or culture.

We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated working with Cancer initiative, this is why we especially welcome applications from under-represented groups. We're disability confident. So if you'd like reasonable adjustments to be made to our recruitment processes, just let us know. If you're excited by the thought of becoming part of our team, get in touch. We'd love to hear from you.

If you have not received a response to your application within 48 hours, please assume you have not been shortlisted this time.

Pontoon/ Adecco is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

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