Overview:

Summary Statement:

The Security Coordinator answers the phones and assists with Lost and Found issues for both internal/external guests and assists with issuing replacement and visitor/contractor badges.

Job Duties:

Primary Job Duties: – Includes but is not limited to:

Properly catalog and provide safe keeping of lost and found items.

Assist with completion and the filing of various reports.

Answer phones, emails, screen and handle routine and/or non-critical issues.

Collect and use personal information of guest with a high degree of integrity and confidentiality.

Create and maintain Lost and Found forms and other documents as directed.

Coordinate the shipment of property back to the rightful owner.

Maintain a full working knowledge and assist with training on Lost and Found procedures and the Visitors Badging System.

Oversee the issuing of visitors, vendors and contractors’ badges.

Assist with the reprinting of Team Member Badges for lost or forgotten badges and follow documented processes for paycheck deductions.

Use personal device/cellular phone for job related operational tasks, job duties, review of company documents, etc.

Perform other job-related duties as requested.

Qualifications:

Qualifications: Includes but is not limited to:

Working knowledge of Microsoft.

Excellent customer service skills.

Ability to communicate effectively in English.

Ability to obtain and maintain full knowledge and understanding of company and department rules, regulations, policies and procedures.

Ability to work varied shifts, including nights, weekends and holidays.

Preferred: 

Previous experience working in a large, luxury resort setting.

Minimum Education and Experience:

At least six months in lost & found, inventory or similar position.

At least 18 years of age.

Preferred:

Previous experience with cash handling.

Certificates, Licenses, Regulations:

Proof of eligibility to work in the United States.