Overview:

As the Title Operations Coordinator, you will work directly with the Title Operations Team Leader and responsible for assigning orders, following up on orders, managing vendor costs, turn times and quality. Additionally, you will monitor SLA’s with the internal staff to ensure we mitigate delays to ensure the product is delivered timely to the clients.

Responsibilities

Assign new title orders as they appear on dashboard

Follow up on title orders daily

Process incoming documents/fax folder, as necessary

Monitor group email and process incoming requests

Monitor vendors for quality, turn times and fees

Review Callback Sheets from vendors, i.e. work on rejected files

Update internal contacts and client contacts regarding order status as necessary

Answer incoming calls to title department as necessary

Work on any other projects assigned by team leader/manager 

Reports, in conjunction with Dashboard/Notifier, which includes the Review Daily, Title WIP, and WIP

All other duties as assigned

Qualifications

High school diploma or equivalent

Minimum 1 year(s) practical work experience within the real estate industry or vendor management service

Working knowledge of real estate titles, 

Proficiency with personal computers, MS Office and office equipment

Ability to be goal and detail-oriented, persistent and motivated, possess high level of initiative, ability to handle stressful situations, meet deadlines, work well in team environments and carry out responsibilities with minimal supervision

Control client communications and conflict resolution, providing two-way communication between client and organization, communicating client’s expectations, goals and interests, researching needs as necessary

Experience at working both independently and in a team-oriented, collaborative environment

Conform to shifting priorities, demands and timelines through analytical and problem-solving capabilities

All onboarding employees will be required to complete a pre-employment background check and drug screening.

We are an Equal Opportunity/Affirmative Action employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state, or local laws.