Overview:

Employer paid benefits - Medical, Dental, and Vision.

Hourly Rate:  Min: $18.87  Max: $28.90

Monday through Friday 9am to 6pm

Customer Service Representative is responsible for delivering world class customer service at counters and on phones, answering patient inquiries, collection of payments/co-payments, and duties in support of departmental efficiencies.

Responsibilities:

ESSENTIAL JOB FUNCTIONS:

Correctly takes messages either by phone or over counter, ensuring all necessary information is gathered and documented following practice guidelines.  Also ensures that the messages are delivered in a timely manner.

Assists with patient inquiries in person or via phone. Assists Patient Access department staff as needed.

Provides courteous and professional customer service over the counters or phones (within 3 rings), assisting patients as needed, asking for information and payments.

PERSONAL TRAITS, QUALITIES AND APTITUDES:

Must be able to:                                                                                                              

1)            Provide superior customer service.                                                                                         

2)            Be accountable and take ownership for assigned job duties.                                                                        

3)            Acquire and maintain a thorough knowledge of the Revenue Cycle.                         

4)            Maximize resources by performing job duties in efficient and accurate manner.                 

Qualifications:

A. Education:   High School Diploma or equivalent preferred.

                        Desired:   Associates Degree in Business Administration or equivalent. 

B.  Experience:  Minimum of 2 years hospital experience preferred. Bilingual and/or English-Spanish speaking preferred.  Ability to work with                                  culturally diverse population.