Job Description

This leader will be responsible for the strategy and execution of all store level workforce planning and allocation.

What Would You Do? The Specifics.

Develops and executes comprehensive workforce management strategies that align with the organization's objectives, business goals and culture.

Provides visionary leadership and direction to the workforce management and overall Store Operations team, fostering a culture of innovation and continuous improvement.

Oversees the development of workforce plans that anticipate future needs and ensure optimal staffing levels to meet customer and patient demands.

Implements effective scheduling processes to maximize productivity and minimize labor costs.

Partners with Store Operations, Human Resources, Legal, Finance and other departments to drive implementation.

Utilizes advanced analytics to provide insights and recommendations on workforce trends, performance, and areas for improvement.

Develops and maintains dashboards and reports to monitor key workforce metrics and support data-driven decision-making.

Ensures the integration of workforce management solutions with other business systems to enhance efficiency and data accuracy.

Partners with Legal and Human Resources to ensure compliance with labor laws, regulations, and organizational policies related to workforce management and incentive compensation.

Identifies and mitigates risks associated with workforce planning and scheduling.

Collaborates with operational leaders to understand headcount needs and develop tailored solutions.

Acts as a key advisor to senior leadership on workforce management strategies.

Builds, mentors, and leads a high-performing workforce management team.

Promotes professional development and continuous learning opportunities for team members.

Investigates FTE (Full Time Equivalent) Forecast across Client Coverage to ensure alignment with objectives and alerts line manager and provincial stakeholders timeously of any anomalies.

Facilitates the development of new WFM reports to support relevant decision-makers.

Provides insights to senior leadership team regarding current/past business performance and recommendations to optimize results.

Identifies and highlights high staff turnover to business, to ensure that recruitment plans make provision for anomalies.

Monitors real time within the relevant business units for schedule adherence.

Creates and maintains a joint-leadership model between workforce and frontline management.